Director of Architecture
- Galway
- Permanent
- Full-time
- Defining and evolving architectural patterns, technical capabilities, and solutions for contact center technologies and associate-facing tools.
- Collaborating with product leaders, engineering teams, and stakeholders to develop strategic roadmaps and ensure scalable, high-performing solutions.
- Enabling and supporting teams in the delivery of cloud-native platforms and services.
- Playing a key role in modernizing legacy systems and accelerating digital capabilities through public cloud (AWS/Azure), AI, and automation.
- Ensuring solutions meet high standards for performance, scale, and user experience
- 10+ years in architecture or senior engineering roles, with 5+ years as a solutions architect.
- Deep experience in large-scale Contact Center environments - including IVR, CCaaS, agent desktops, AI-driven self-service, agent assist, workflow automation, workforce management, recording/screen capture, or contact center analytics.
- Hands-on expertise in cloud-native enterprise architecture, especially across AWS and Azure platforms.
- Strong stakeholder management and communication skills - comfortable working across technical and business leadership levels.
- Strategic thinker with a passion for innovation, simplification, and performance.