Customer Support Agent - French

Accenture

  • Northside Dublin
  • Permanent
  • Full-time
  • 1 day ago
General InformationPosition: Customer Support FrenchLocation: Sandyford, D18Contract: Full-time role 40 hours per weekWork Hours: 24/7, Mon-Sun, 8am - 10pm on a rotational basis (no night shift).** Kindly be informed that sponsorship is not available for this position. A valid Full-time work permit is mandatory for us to proceed with your application.If you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts.Duties and Responsibilities
  • Develop deep knowledge within a complex product group.
  • Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting or de-bugging.
  • Own tasks end-to-end until they are assigned to specialist.
  • Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome.
  • Strong interpersonal skills to communicate issue resolution, technical resolution, workarounds, or product confusion to the sales team
  • Partner with product support group specialists to determine solutions to advertising bugs and product confusion
  • Facilitate a high-end customer experience related to support for advertising bugs
  • Mentor team members and own product support areas..
For internal applicants, the type of contract will remain unchanged.INCLUSION AND DIVERSITYWe are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at .About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at .#LI-EUBasic Qualifications:
  • High School Diploma
  • Language(s) Required: English: As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.
Professional Skills
  • Excellent oral and written communication skills required.
  • Ability to rapidly assess, analyze and resolve or troubleshoot issues and distil into clear and concise communications.
  • Aptitude to support sophisticated products.
  • Ability to overcome a product learning curve.
  • Ability to think critically and problem seek.
  • Ability to work in teams.
  • Bachelor’s Degree
  • Minimum of 1 year of experience Customer Service/Call Centre
  • Proficient in English
  • Proficient with using computers
About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us atEqual Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Accenture