Search Operation Specialist - Trust & Safety - German Speaking
- Dublin
- Permanent
- Full-time
Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
It is possible that this role will be exposed to harmful content on a daily basis.What will I be doing:
- Manage content operation and strategy optimization for search features, ensuring productivity and accuracy meet business requirements.
- Prioritize quality and safety of content from the search side, deeply understanding and monitoring business progress to facilitate product function optimization.
- Collaborate with supervising departments to optimize working standards and conduct relevant policy and SOP training.
- Demonstrate effective cross-team communication skills and take ownership of project tasks.
- Conduct regular assessments on search quality according to evaluation standards, providing feedback and suggestions for policy improvement.
- Stay updated with search trends and algorithm changes, implementing adjustments as necessary for optimal search performance.
- Undertake additional compatible and related responsibilities as required by the project.Qualifications:Minimum Qualifications
- Fluent in German is required as the role requires communication with German markets, fluent in English is also required as it is the working language.
- Knowledgeable about search engines, with familiarity in social media platforms.
- In-depth understanding of local culture and internet usage habits.
- Flexibility to work on projects outside of core expertise as needed and ability to manage multiple projects at the same time.
- Ability to work on potentially variable shift patterns, including weekends, evenings, and nights, ensuring availability for five out of any seven days per week.
- Willingness to work with sensitive and potentially disturbing content.Preferred Qualifications
- Bachelor's degree and above or equivalent.
- Excellent communication and collaboration skills.
- Strong analytical skills including data analytics, learning ability, problem-solving skills, adaptability and attention to detail.
- Proficiency in common office software, with search operation experience preferred.
- Ability to work effectively with cross-functional teams and stakeholders in multiple locations and timezones.
- Overseas working or training experience is advantageous, with experience working in multi-cultural and diverse teams.