ICT Infrastructure Analyst

Teagasc

Carlow Ashtown, Dublin
€49,506 per year
Permanent
Full-time

23 days ago

Job DescriptionPermanent . A panel may be formed from which future similar vacancies may be filled; such a panel will remain active for a maximum period of 12 months.Basic Function:With organisation wide responsibilities, the successful applicant will play a lead role in the delivery and strategic development of Teagasc's ICT technical services. The successful applicant will have strong technical ability, project leading abilities and excellent customer and vendor relationship management. The appointee will play an active part in a team that designs, leads projects and manages ICT operations and services across the organisation. The primary purpose is to manage, maintain and develop the Teagasc ICT infrastructure in order to provide an efficient and resilient service to Teagasc staff, students and external clientsResponsibilities will include oversight of the support of Systems and Servers, including server hardware, storage, data centre racks and comms rooms in various locations around the country, OS and software associated with delivering these services to the organisation with a focus on improving overall security, robustness and functionality and achieving efficiencies in the delivery of ICT services. The appointee will, in conjunction with the Managed Service partner, external business partners and other ICT staff, lead out on the design and implementation of new infrastructure and the support and back-up of existing systems.The appointee will be required to attend both data centre sites in Kildare Street and Backweston and other sites on both a scheduled and ad-hoc basis. If the successful applicant is not primarily based in Ashtown there will be an expectation of regular and frequent visits to the Ashtown Campus to liaise in person with counterparts in the Managed Service.Background:The Teagasc ICT Department provides services to 50+ offices, and 1,400+ employees, along with students and contractors, throughout the country. There are currently in excess of 3,000 PCs deployed. The ICT Department has 29 staff members organised into 7 units - Applications Systems, Applications Development, Infrastructure, Service Delivery, Research & Innovation, Cyber Protection and Security Operations.The ICT infrastructure is largely standardised using Microsoft products, Dell PCs and servers, VMWare and Adtran/Cisco/Dell communications equipment. In addition to this there are a small number of specialised servers running Linux/Unix. Teagasc engages external vendors to supply many of its ICT services.Diversity & Inclusion:At all levels in Teagasc, we believe in growing and keeping alive an open, diverse and inclusive workplace which is respectful to all and nurtures different perspectives, for the benefit of all in the organisation. We are committed to the principles of 'Equal Opportunities, No Barriers, Active Inclusion'. We actively welcome applications from people from diverse backgrounds.Job ObjectivesMain Duties & Responsibilities:

Actively contribute as a member of the Infrastructure team to the delivery of infrastructure services and support within Teagasc and as a member of the ICT Department to the overall delivery of the Department's goals
Manage the systems administration of our estate of physical and virtual servers and associated hardware, primarily Windows and some Linux systems, Active Directory, VMware, SAN, Commvault, Fileshares, Monitoring platforms, Citrix & Microsoft on-premises and cloud technologies (Microsoft 365, Azure AD) and work in conjunction with a partner to support our HPC cluster.
Provide expert/systems knowledge to support and guide the Managed Service partners on the application of Teagasc policies, processes, procedures and standards.
Responsible for performing Disaster Recovery and Business Continuity exercises.
Project manage own projects and oversee project work being delivered by the Managed Service and external suppliers.
Manage the software licensing and hardware warranty renewals
Responsible for procurement with regard to the acquisition of software and hardware including drafting, reviewing and evaluating of tenders
Participation in Supplier and Contract Management, including review of Supplier performance and Risk Registers
Tracking and reporting the use and ownership of hardware/IT assets throughout their lifecycle
Lead planning, scheduling and controlling the build, test and deployment of patching, OS upgrades and software upgrades
Responsible for incident management and resolution
Responsible for problem tracking and resolution (including attendance at problem management meetings)
Contribute to the maintenance and development of infrastructure documentation.
Strategic Partnerships - working closely with the ICT Technical Services Manager and Network Manager in develop strategic partnerships relationships with managed service providers and vendors
Research emerging technologies, architectures, service models and products
To assist Teagasc in meeting the commitments of the Quality Customer Service Charter and Action Plan.
To actively participate in the annual business planning and Performance Management Development System (PMDS) processes.
Fully co-operate with the provisions made for ensuring the health, safety and welfare of themselves, fellow staff and non-Teagasc staff and co-operate with management in enabling Teagasc to comply with legal obligations. This includes full compliance with the responsibilities outlined in the Safety Statement.
Any other duties as may be assigned from time to time

This job specification is intended as a guide to the general range of duties and is intended to be neither definitive nor restrictive. It will be reviewed from time to time with the post holder.

Skills RequirementEssentialDesirableQualifications

Candidates must have Level 8 qualification, as recognised on the National Framework of Qualifications, in Computer Science, Information Technology or other related area.
A proven track record of at least 5 years' working in an ICT Enterprise environment with similar responsibilities.

3 to 5 years relevant experience of relevant technologies.

Knowledge /Skills

Systems Administration and/or Networking Administration skills and experience.
Vendor Management, particularly in the context of Managed Service Providers.
Communicating and Influencing: able to implement effective and efficient communication systems; able to persuade and influence others; able to skilfully negotiate with customers and suppliers.
Promoting Customer Service Orientation: anticipates changing needs of our service customers and is pro-active at developing effective solutions.
Procurement and Supplier Management skills.
Experience of ICT Project Management: ability to lead projects and guide others to achieve deliverables.
Fluent in English.
A basic knowledge of the ITIL Service Management methodology.

Microsoft/VMware/Cisco certification.
SAN administration experience.
Experience administering large CIFS shares.
Networking knowledge/experience and/certifications e.g. CCNA, CCNP
ITIL v3/2011 or v4 certification.
Experience of Backup and DR solutions, particularly CommVault.
Microsoft Windows OS administrator skills.
Citrix administration skills.
PRINCE2 Project Management certification.
Public sector procurement experience.
Experience of ticketing systems and effective ticket management skills.
Experience working in the context of a larger ICT team, including Networking, Applications, Security and Service Delivery.

Behavioural Competencies

Decision making within the business context: proactively consulting and collaborating with others to achieve the best solutions to work issues
Structured Work Approach: Self-disciplined, organized and methodical
Promoting a Quality Service: clearly set out standards and monitor performance against these (for example, service level management of service partners) and actively seek to improve existing processes and systems on a continuous basis.
Managing Resources Efficiently: plan and organise people and other resources to meet goals within agreed timescales, by tracking and monitoring work in progress and taking appropriate corrective action.
Positive and Supportive Leadership: lead by example and give encouragement and feedback to colleagues.
Understanding the Business Context: Understanding the broader context that their works fits into and exercising judgment to achieve the best work solutions.
Managing Information: structuring the collection and recording of accurate data as well as gathering and disseminating information to relevant groups in a user-friendly manner.
Promotion of Teamwork and Collaboration: make an active contribution to meeting the objectives of the team by applying expertise and encouraging the sharing of ideas.
Flexibility and Change: identify changing requirements and shifting work priorities and put in place an appropriate response.
Initiative and Action Orientation: actively suggests and implements improvements to work processes and works with a high degree of independence yet knows when the involvement of others is required.
Personal Coping Skills: be resourceful, appropriately assertive, resilient and sustain performance and composure when managing multiple priorities and competing demands.
Continuous Professional Development: Looks to broaden his/her contribution areas.
Through further training or qualifications, and gives example and support to other colleagues.

Other

Candidates must satisfy and continue to satisfy during employment with Teagasc, legal requirements to drive unaccompanied on Irish public roads.

Note: The 'essential' qualifications, knowledge, skills and behavioural competencies outlined above are 'must-have' which will be used in the selection process.Note: Alternative location(s) may be considered solely at the discretion of Teagasc management.

Teagasc

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