Undergraduate/Intern

Letterkenny, Co Donegal
Training
Full-time

15 days ago

Overview:WELCOME TO SITAWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?Are you ready to love your job? The adventure begins right here, with you, at SITA.ABOUT THE ROLEWe’re looking for an enthusiastic Graduate Software Engineer who enjoys building software and is excited about working with AI‑powered technologies. You’ll join our engineering team to develop real features, learn modern practices, and help shape how we use AI across our products.WHAT WILL YOU DOAs an Undergraduate in our Technical Writing team, you’ll gain hands‑on experience working on real documentation used by customers across the global aviation industry. You’ll be supported by experienced technical writers and engineers while building practical skills that will set you up for a career in technology.You will:

Work alongside Technical Writers and Software Engineers to help create, update, and maintain clear, accurate technical documentation for our product.
Learn how to explain complex technical concepts in a simple, user‑friendly way for different audiences
Assist with improving existing documentation, including user guides, release notes, API documentation, and internal knowledge bases
Use modern documentation tools, templates, and style guides to ensure content is consistent and high quality
Gain exposure to AI‑assisted documentation tools and learn how AI can support content creation and review
Participate in reviews and feedback sessions to continuously improve your writing and technical understanding
Collaborate with cross‑functional teams (engineering, QA, product) to understand features and changes
Develop your technical knowledge by learning about our systems, products, and the aviation industry
Take ownership of small documentation tasks and gradually build responsibility as your confidence grows

This role is designed to help you learn, grow, and make a real contribution while being fully supported by a friendly, experienced team. Qualifications:WHO YOU AREYou’re a motivated undergraduate with an interest in technology, writing, and how complex systems are explained clearly to users. You’re curious, eager to learn, and excited about gaining real‑world experience in a global technology company.SKILLSMUST HAVE

Currently studying towards a degree in Computer Science, or a related discipline.
Strong written communication skills, with an interest in clear, structured, and user‑focused writing.
A genuine curiosity about technology and how software works.
Good attention to detail and a willingness to learn from feedback.
Ability to work well as part of a team and communicate effectively with different stakeholders.
A proactive, positive attitude and a desire to develop new skills.

NICE TO HAVE

An interest in technical writing, documentation, or content creation.
Basic familiarity with software development concepts, APIs, or technical tools.
Experience using documentation tools, markdown, wikis, or content management systems.
Interest in AI‑assisted tools or how AI can support writing and productivity.
Any previous experience (academic or personal) explaining technical concepts to others.
You don’t need to know everything on day one — what matters most is your enthusiasm to learn, grow, and contribute as part of a supportive and experienced team.

WHAT WE OFFERWe're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.🏡Flex Week: Work from home up to 2 days/week (depending on your team's needs)⏰ Flex Day: Make your workday suit your life and plans.🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.🌿Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

SITA

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