Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including and .Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. We combine the efficiency of a help desk with the familiarity of email so teams can centralize messages, route them to the right person, and unlock visibility and insights across all of their customer operations.We're looking for a Customer Support Specialist to play an essential role in creating the customer experience for our EMEA customers. You'll be the voice of Front, handling all types of customer inquiries with empathy and precision, and partnering with Product and Engineering to make the product better.What will you be doing?Ensure the success of Front customers by delivering timely, effective assistance during EMEA hoursWork the day-to-day support queues across email and live chat with a focus on resolution quality and speedBecome an expert on Front's product, features, and common workflowsDebug and test product features, file clear bug reports, and collaborate with Product and EngineeringIdentify recurring customer challenges and propose improvements to macros, help center content, and processesWhat skills and experience do you need?Highly motivated self-starter who enjoys being in the queue and “crushing” volume without sacrificing quality2+ years of proven customer service experience, ideally in SaaS or tech startupsTech savvy and hungry to keep learning; able to explain complex issues simplyExcellent written and verbal communication in English; French is a bonusAbility to identify customer needs and implement solutions; experience with Front is a plusComfortable working EMEA hours and participating in periodic on-call rotationsThis is a fully remote position based out of Ireland, expected to work the following shift:Mon - Wed - Thur → 7am to 4pm / Tues → 7am to 6pm / Fri → 7am to 3pm (UTC)Additionally, this position includes an on-call rotation a few weeks/weekends per year (after completing onboarding)What we offer:Competitive salaryEquity (we are post-series D & backed by some of the best VCs in the US)Fully covered private health insurancePaid parental leaveGenerous paid time offFlexibility to work from home Mondays and Fridays (unless posted as a full-remote role)Mental health support with Workplace OptionsFamily planning support with Maven75 Euro per month Lifestyle Stipend to spend on fitness and other activitiesWinter Break - Our offices are closed from Christmas to New Year's Day!Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the &
