Senior General Manager

Dublin
Permanent
Full-time

1 month ago

OverviewWho Are Weaparto is an accommodation and student experience provider based in the UK and Ireland, providing amazing experiences in all our communities by investing in our people, our facilities and our brand. We believe in student homes, not student rooms, and we want to provide the best experience possible. We strive to constantly improve. To take feedback from our teams, our residents and our business partners. We aim to provide safe, fun places to live and work.ResponsibilitiesRole ProfileBased in our North Dublin Portfolio, the General Manager is a critical role for the success of our residences. You’ll manage the residence; maximising income through effective budgetary management as well as maintaining year-round occupancy levels through in person and digital sales. You will manage a team to coordinate all functions essential to delivering first class service to our student residents, this will include repairs, cleaning and security through a mix of directly employed staff and external contractors. You will work with the central facilities and Health and Safety teams to ensure your building is managed safely and in line with statutory compliance. You will also work closely with other General Managers, the Regional Manager, and the Head of Operations to complete central projects.

To take full operational and commercial responsibility for the residence
To review and approve budgets and expenses
Responsible for maintaining statutory and regulatory compliance including fire, water, H&S and other relevant audit areas
To provide weekly, monthly and annual operational, statistical and revenue reports
Ensuring maintenance is delivered in line with defined timeframes
Responsibility for debt management in line with legal frameworks
Responsibility for the overall sales performance
Creation of the annual budget and subsequent budget management performance
Maintaining of HR documentation for residence office, cleaning and maintenance teams.
Training and development of new and existing staff using KPI’s.
To develop relationships with universities and act as liaison to represent aparto
Understanding HR issues and ensuring they are dealt with or escalated professionally and in line with relevant legal frameworks.
Completing monthly payroll reports for residence teams across all buildings
Resolving escalated complaints
Creating team development and training plans
Managing and negotiating PPM contracts

Maintaining overall building appearance and conditionOverall responsibility for summer clean and maintenance programme deliveryWeekly/monthly/annual reportingUnderstanding and managing the building to Hines SLAsWorking with other General Managers and central teams to undertake and lead projectsTravelling to other aparto buildings to complete auditsEnsuring a warm, welcoming environment to students, parent and visitors to the siteEnsuring your site is a safe environment in which to live and workSupporting the management of the residence in compliance with ANUK National Code of StandardsActive liaison with universities including attending regular meetings with relevant bodiesQualificationsPerson SpecificationExperience of delivering excellent customer serviceA good working understanding of tenancy management and housing legislationA good handle on sales and marketing with a proven track record of resultsExperience of managing a budget of £/€1m or moreAbility to write reports and present performance indicatorsStrong IT skills transferable to in house systems (Starrez, Peninsula etc.)Able to communicate effectively with people at all levelsProblem solving skills with ability to use own initiativeRelevant student accommodation, leisure, hospitality or building management experience preferableExperience of offering pastoral care and spotting the issues that affect studentsKnowledge of the issues surrounding studentsAbility to handle sensitive issuesInfluencing skills and a professional outlook on challenging issuesOutgoing and enthusiasticA desire to learn and to continually developWilling to attend relevant training days/sessionsEager to seek feedback and review ways to do things betterAble to work on own initiative * PBSA Industry experience desirableThe successful candidate will need to consent to a DBS check on being offered the role.ClosingAt Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.We are an equal opportunity employer and support workforce diversity.No calls or emails from third parties at this time please.

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