Customer Service Supervisor - APA Qualifed

Dublin
€50,000 per year
Permanent
Full-time

27 days ago

Customer Service SupervisorAbout Your New EmployerThis is a great opportunity to join one of Ireland’s leading Insurance providers, and take on the role of Customer Service Supervisor. This position is a great opportunity to join a fast growing company and continue to gain new skills and knowledge in a professional environment, this role is ideal for a candidate with previous experience in an insurance/financial services call center environment.About Your New Job

As Customer Service Supervisor, you will lead, motivate, and manage a highly skilled customer service team, hoping to achieve and exceed daily productivity and performance metrics across various product lines.
You will coach and guide your team while providing clear direction and developing their professional capabilities, and ensure efficient and courteous service, resolving queries and problems promptly and accurately.
As Customer Service Supervisor you will analyse department and team data and create reports to assist management in achieving call centre goals, while also proactively revise existing procedures to make improvements and increase productivity and efficiency.

What Skills You Need

Must be APA qualified, ideally CIP qualified.
At least 2 years of proven supervisory experience in a contact centre environment, preferably in insurance or financial services.
Strong leadership skills with the ability to work under pressure while leading and motivating your team.
Flexibility to work during the Insurance Contact Centre opening hours of 8am-8pm, Mon-Sat.

What’s on Offer

Competitive salary
Hybrid working policy
Opportunities for training and development to enhance your skills and career growth.

What’s NextApply now by clicking the “Apply Now" button or contact Aoife Lowe, 01 474 4643, alowe@sigmar.ie for more information. If the job isn’t quite right but you are looking for something similar, please get in touch. We also have multiple Temp, FTC, and Contract jobs available.

Sigmar Recruitment

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