Irish Speaking Customer Service Advisor - Hybrid - Immediate Start

Ireland
€29,080 per year
Permanent
Full-time

1 month ago

We are Capita Ireland, a leader in the business process outsourcing market. More than 1,200 talented colleagues deliver multichannel customer engagement services to the utilities, telecommunications, media, travel, financial services, agriculture and public sectors.Do you have a passion for providing excellent customer service? Do you enjoy solving problems and making customers happy?If so, we want you to be part of our awesome team of Customer Service Advisors.For this role, you must be fluent in the Irish language.The start date for this role is Monday 28th July 2025.Job title: Irish Speaking Customer Service Advisor - Hybrid - Immediate StartJob Description:Job Title:
Irish Speaking Customer Service Advisor - Hybrid Working in Little IslandSalary & Benefits:
€29,080 per annum, company matched pension, life assurance, high street discounts, refer a friend & earn scheme plus many more!Shift:You'll work in rotation, 5 days per week, across Monday to Sunday between the hours of 8am to 8pm.
These are full time positions, working 40 hours per week.
You'll work shifts between your home address & at our office in Little Island after training & grad bay.Training & Grad Bay:
You will receive full training and support to allow you to have the tools and knowledge to succeed in your role. Your training & grad bay period will be delivered in our Little Island office for the full duration.Work Location:You will work from home and our office in Little Island, our office address is:Capita Customer Solutions2 Eastgate RdCastleview, Little IslandCo. CorkT45 EK50What you’ll be doing:

Handle a high number of customer queries via telephone and complete administration tasks
Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process

What we’re looking for:

Previous experience working in similar environment
Being highly methodical with a thorough attention to detail
Strong communication skills and the ability to build rapport with all callers
Having excellent organisational skills
Having the ability to work to stringent customer service SLA’s and KPI’s
Demonstrating confidence and the ability to communicate clearly and effectively
Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills
Bringing a proactive attitude with the ability and ambition to develop role in the future

What’s in it for you?You’ll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You’ll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career.

€29,080 per annum
22 days annual leave (pro rata for part time)
access to Wrkit – giving you access to lifestyle savings, & discounts
cost of eyecare vouchers for eye examinations and money towards glasses if required
access to Capita pension scheme
access to Employee Assistance Programme
life Assurance Benefit
cycle2work scheme….and plenty more

What we hope you’ll do next:Choose ‘Apply now’ to fill out our short application and complete our assessment process so that we can find out more about you.We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.#CEOFFICEHIGHLocation: Little Island, IrelandTime Type: Full timeContract Type: Permanent

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