Retail People Manager

• Mentor, coach, and celebrate success-while effectively managing performance.
• Act on customer feedback quickly to ensure service excellence.
• Create a great place to work by listening to and acting on colleague input.
• Ensure the store trades safely and legally at all times.
• Support and coach team leaders and sales advisors to deliver smooth operations.
• Drive flawless execution of launches, events, and campaigns.
• Ensure compliance with all processes, policies, and guidelines.
• Oversee the full colleague lifecycle: hiring, onboarding, scheduling, and development.
• Manage probation reviews, return-to-work processes, and absence meetings.

• Proven experience managing and developing teams in a retail or customer-facing environment.
• Leads by example, inspiring teams to perform at their best.
• Commercially aware with a strong focus on customer service.
• Can adapt quickly in a fast-paced, evolving environment.

• Competitive salary up to 50K depending on experience.
• 4-day working option (40 hours).
• Staff discount.
• Bonus.
• Pension and life assurance.
• Excellent training, career development, and long-term progression opportunities.

Excel Recruitment