Switchboard Operator
The K Club
- Straffan, Co Kildare
- Permanent
- Full-time
- To have a full and comprehensive understanding of the telephone guide.
- To answer all phone calls in a polite and timely manner and to assist all callers, adhering to all standards outlined during training.
- To deal with guests and members requests in a timely manner and following all standards outlined during training
- To be familiar with all groups, conferences and meetings on the Resort on a daily basis.
- To keep up to date with all information regarding services and facilities available to guests including prices and opening hours.
- To keep up to date on all promotions and special offers available to guests and members across the resort.
- To be responsible for all calls received, both internal and external in a professional and timely manner.
- To be responsible for the passing of messages to guests and managers in a professional and timely manner.
- To announce all calls to guests and management when requested.
- To ensure all guests and members’ messages are dealt with in a correct and timely manner.
- To be fully conversant with the daily arrivals and departure listings.
- To work in an organised and efficient manner at all times.
- To ensure all relevant information regarding guests is passed on to reception or Manager.
- To assist Reservations and Front office with arrival letters and confirmations.
- You have previous experience in a hospitality or retail setting.
- You are in possession of excellent communications and customer relations skills.
- You have fluency in English, both oral and written.
- You have the ability to learn quickly and work in a fast-paced environment.
- You will join in as a confident team player and strive to make your mark with team members and customers alike.
- The K Club is certified as a Great Place to Work
- Monthly service charge payment.
- Staff transport to and from work outside public transport hours.
- Ongoing investment in your personal development with access to internal and external training programmes.
- Great opportunities to progress your career.
- Monthly recognition programme.
- Refer a Friend Scheme.
- Bike to Work Scheme.
- Employee Assistance Programme.
- Social events.
- Full uniform is provided.
- Meals while on duty.
- Discounts on stays at the resort and on food & beverage for you and your family and friends.
- Discount on use of our golf courses.
- Life Assurance.