Manager – Project Management Lilly Meetings & Congresses Capabilities
Eli Lilly
- Cork
- Permanent
- Full-time
- Lead medium to large sized projects or workstreams in line with the strategic priorities of LMC.
- Lead projects from requirements definition through deployment, identifying scope, implementation & communication plans, and risk mitigation.
- Design, validate & deliver business processes, including process mapping, swim-lane creation and PowerPoint presentations.
- Liaise with key stakeholders (Program Lead/Operations/Tech@Lilly) to ensure adequate resources are available within the team for the successful completion of projects.
- Help to manage the project portfolio for the Capabilities team to ensure timely completion and prioritization occurs.
- Drive towards key milestones and deliverables, escalating any potential risks as needed.
- Proactively support quarterly sprint planning with Tech@Lilly, identifying key deliverables through project submissions, and ensure backlog items are managed effectively.
- Demonstrate excellent communication & change management skills with stakeholders at multiple levels.
- Provide regular and relevant updates of project & technical statuses, escalating when appropriate.
- Support with system development, bug fixes and technical enhancements, through creation of user stories, end user testing and engagement with key stakeholders across the SME and IT groups.
- Support with Data Management across LMC/CMS, through the execution of requests in Customer ODS/Passport and support LMC/CMS business processes and TOV Disclosure requirements.
- Create, deliver & support end user training on new functionality or frequently asked questions, including updates to Work Instruction documents.
- Engage with SMEs & the Ideally platform within LMC and CMS to support the identification of system issues, opportunities for standardisation and alignment, and address concerns impacting end user efficiency or customer experience.
- Oversight & execution of Content Management changes to Lilly Web Services as required by the business to support legal requirements, customer experience improvements, privacy requirements.
- Provide input and recommendations into current process and ways in which it can be improved in terms of efficiency and effectiveness.
- Continuously looks for ways to improve our service level for our customers/stakeholders.
- Supports organizational changes.
- Providing training to the business areas that support the processes. e.g. basic required training or to improve efficiency of the processes.
- Independent forward thinking on process improvement; continuously looking for ways to improve how we do things.
- Bachelor’s degree.
- 6+ years of relevant professional experience.
- Prior project management experience and/or qualification an advantage, with demonstrated ability to manage multiple projects/workstreams.
- Detailed computer knowledge, specifically in Microsoft Office Suite, Visio and PowerApps.
- Knowledge and experience using systems, applications or devices such as Salesforce and Cvent is desired.
- Experience and proficiency in the area of automation and RPA.
- High learning agility with ability to adapt to changing environment with a strong customer and people orientation and focus.
- Strong communication skills and knowledge of Meetings and Events and/or Customer Meeting Service processes and systems an advantage.
- Has the ability to recognize changing needs and re-prioritize activities accordingly, is able to complete assigned projects and meet defined objectives and milestones.