Operations Manager

The People Group View all jobs

  • Dublin
  • Permanent
  • Full-time
  • 14 days ago
The opportunity
This is a rare chance to join the leadership team of a long-established, profitable IT services business at a pivotal stage of growth. You’ll have real ownership of people, process, budget, and client outcomes with the full backing of a leadership team that believes in developing its people as much as its clients.Our client delivers market-leading solutions in cybersecurity, IT outsourcing, and business continuity. Their reputation is built on exceptional service and high client retention. They now need a sharp, people-first Operations Manager to take the function to the next level.What You’ll Own
  • Oversee and optimise the service desk and project delivery to ensure world-class IT support.
  • Identify service gaps, implement corrective actions, and drive continuous service improvement.
  • Oversee the development and improvement of internal processes and systems.
  • Manage the operational SLI (Service Leadership Index) Operational Maturity programme.
  • Build and maintain strong client relationships, ensuring their IT needs are understood and met.
  • Act as the escalation point for client complaints and issues, ensuring successful resolution.
  • Ensure all projects are delivered to the highest degree of client satisfaction.
  • Lead recruiting, training, and management of the Operations Team, including capacity planning.
  • Own the operations budget, manage third-party costs, and track gross margins to ensure team profitability.
  • Serve on the leadership team, contributing directly to overall company strategy.
  • Lead the technical strategy and develop new products and services aligned with emerging market trends.
What You’ll Bring
  • Proven experience leading and managing a small technical team.
  • Minimum 3 years’ operating in a B2B professional services or consulting environment.
  • Strong problem resolution and negotiation skills.
  • Excellent planning, time management, decision-making, and organisational skills.
  • Outstanding communication and interpersonal skills with a client-focused mentality.
  • Results-oriented you build environments of accountability and consistent delivery.
  • Experience evaluating technology and developing strategic technology roadmaps.

The People Group