Full time Keyholder - 40 Hours
- Kildare
- Permanent
- Full-time
35% Provides exceptional customer service by responding to consumer questions or issues regarding product features, benefits, and availability. Engages with consumers to understand their needs and preferences related to merchandise and assists with final purchase decisions. Supports Columbia Sportswear Company values to enhance customer service and teamwork.25% Maintains store standards for visual merchandising, cleanliness, and safety. Retrieves merchandise from sales floor, stock room, or other inventory locations.20% Efficiently and accurately performs all required cash register transactions, including sales, returns, and exchanges. Connects consumers to the company loyalty programs.5% Contributes to the profitability of the store by receiving, handling, replenishing, and processing incoming and outgoing product flow in the stores accurately and efficiently.5% Acquires necessary knowledge about product, store procedures, protocols, and programs to support day-to-day operations.5% Demonstrates and explains merchandise, selecting and suggesting options suitable for the customer’s needs.5% Performs designated keyholder duties, as needed, which may include opening and closing store duties.5% Performs other duties as assigned.Additional Requirements:
- No specific education required, High School Diploma or GED preferred.
- Typically requires less than 2 years of experience in position or specialization.
- Travel: None
- Work Schedule: Varies
Jobs on this career band perform customer service work in Retail.Criteria & Management Requirements:
- Problem Solving: Works under close supervision and follows standard procedures to accomplish assigned tasks. The job consists of routine tasks that follow clearly defined steps. Problems are escalated to higher levels.
- Knowledge: Knowledge focused primarily on customer service and basic store processes as well as computer applications. Knowledge and skill gained through on-the-job experience.
- Business Acumen:
- Scope: Tasks are routine, standardized, and manual in nature and specific to the work of the team.
- Communication & Influence: Requires basic communication skills to exchange information.
- Impact: Impact of the job is limited to the task carried out by the job holder.
- Leadership: No supervisory responsibilities.
Retail: May be in a more active environment that can be physical or strenuous in nature, may frequently use specialized equipment. Some exposure to dust, noise.Other Physical Requirements:
Retail: Occasionally requires ability to remain stationary; Constantly requires ability to move about, communicate with others to exchange information; Frequently adjust/move items weighing up to 40 lbs. Detailed physical requirements document on file.
ResponsibilitiesABOUT THE POSITIONWith over 430 retail stores worldwide, our associates are essential to our business. From ensuring product availability on the sales floor to creating eye-catching visual displays to addressing customer inquiries to running an efficient check out process, our associates create memorable customer experiences while simultaneously assisting the Store Leadership team support Columbia Sportswear Company’s mission of “Connecting Active People with Their Passions.”As a Retail Associate II you will serve as a brand ambassador to provide exceptional customer service; contributing to the profitability and customer experience in the store. Within this role you will employ your natural problem solving and sales abilities to answer customer questions and make compelling product recommendations while supporting Columbia Sportswear Companies values to enhance customer service and teamwork. The Retail Associate II role is only used for Retail Associates who are in the Designated Key Holder Program.HOW YOU’LL MAKE A DIFFERENCE
- Provide exceptional customer service by responding to consumer questions or issues regarding product features, benefits and availability; engage with consumers to understand their needs and preferences (e.g., demonstrate and explain merchandise, make suggestions on suitable options for consumers etc.).
- Maintain store standards for visual merchandising, cleanliness, safety; retrieves merchandise from sales floor, stock room, or other inventory locations.
- Perform all required cash register transactions (e.g., sales, returns, exchanges, connecting consumer to loyalty program) efficiently and accurately.
- Contribute to store profitability by receiving, handling, replenishing and processing incoming and outgoing product flow in the stores accurately and efficiently
- Perform designated keyholder duties as needed which may include opening and closing store duties.
- No specific education required (High School Diploma or GED preferred)
- 2 (or less) years of experience in position or specialization
- Skill operating a Point of Sales (POS) system, other in-store computerized systems, and telephone
- Frequently in a more active environment (i.e., requires ability to constantly move about) that can be physical or strenuous in nature (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise
- Occasionally requires the ability to work in place
- Ability to clearly communicate with others
- Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.