Receptionist

• Orwell Private: Convalescence, Long-Term Care and Acquired Brain Injury Unit
• Orwell Queen of Peace: Long-Term Care

• Maintain a warm, professional, and welcoming reception environment.
• Handle incoming calls, emails, enquiries, and visitor management with confidence and care.
• Coordinate viewings and support prospective residents and their families with professionalism.
• Keep pre‑admission and occupancy lists updated daily.
• Welcome new admissions and ensure they are comfortable and supported from the moment they arrive.
• Liaise with ambulance crews and guide them to the appropriate units.

• Build positive, respectful relationships with residents and families.
• Coordinate visiting schedules and complete required risk assessments.
• Manage incoming and outgoing post, deliveries, couriers, and transport arrangements.
• Order and distribute newspapers daily.
• Maintain safe‑keeping logs for resident valuables.
• Ensure all documentation complies with HIQA standards.

• Process residents’ small monthly bills and convalescent accounts accurately.
• Keep resident records, contracts, and consent forms up to date.
• Maintain brochures, tariff sheets, nursing forms, and admissions folders.
• Record and arrange transport for lab tests.
• Assist management and nursing staff with administrative projects.
• Photocopy, file, prepare documents, and support general office operations.
• Arrange flowers and prepare condolence letters with sensitivity and care.
• Provide reception cover for colleagues when needed.

• Assist staff with basic IT queries (e.g., log‑ins, printing, system use).
• Support day‑to‑day operation of office equipment and internal systems.
• Escalate IT issues where required and help facilitate smooth communication.
• Knowledge of AI and interest in improving efficiency of systems and procedures.

• Maintain mandatory training requirements.
• Follow Orwell Healthcare policies, procedures, and confidentiality standards.

• At least 1 year of experience in a receptionist or administrative role.
• Strong communication and interpersonal skills.
• A warm, professional approach when dealing with residents, families, and staff.
• Proficiency with Microsoft Office, including Excel.
• Comfort troubleshooting basic IT issues.
• Excellent organisational and time‑management skills.
• Ability to multitask and stay composed in a busy environment.
• A team‑player mindset and a genuine passion for helping others.

• Paid mandatory training
• Subsidised café
• Company pension
• Death‑in‑Service insurance
• Continuous Professional Development and upskilling opportunities
• Employee referral bonus
• Tax saver schemes (Bus, Rail, Bike to Work)
• Bike storage
• Employee Assistance Programme
• Company events and social gatherings
• Sick pay (as per policy)

• Satisfactory references
• Garda Vetting
• Pre‑employment medical assessment

• Receptionist: 1 year (required)

• Ireland (required)

• In person

Orwell Healthcare