German Customer Success Coordinator
Abrivia Recruitment
- Southside Dublin
- Permanent
- Full-time
- Provide high quality support service via phone, chat and email that exceeds all of their client’s expectations.
- Respond to customer enquiries efficiently and professionally and liaising with other departments for support to ensure sufficient response is delivered. When required, ensure case ownership and follow up on your individual caseload.
- Liaise with internal departments to ensure key metrics are met.
- Ensure a faultless service for all clients
- Ensure accuracy in all correspondence and update the system accordingly.
- To undertake additional tasks as delegated by the team leader Assisting internally with administration as required
- Be committed to learn and develop extensive product knowledge in order to provide correct and timely information to clients and customers
- Follow guidelines and policies and continually remain updated
- Fluency in written and spoken German is essential
- Additionally, fluency in English (C1) for communication purposes
- Preferably 1 years’ experience in a customer service-related field
- Strong analytical and problem-solving abilities
- Excellent multitasking and time keeping skills
- Working towards targets and team KPI’s in a fast-paced environment
- Flexible & works well as part of a team
- Able to work independently, solve problems and deal patiently with customers
- Excellent communication, interpersonal and eloquent writing skills in both languages
- Ability to commute to Dublin based offices on hybrid model