Customer Success Manager, EMEA
Notion Labs
- Dublin
- Permanent
- Full-time
- Serve as the customer's trusted advisor and product expert: You'll host training, onboarding, and working sessions to educate our customers and dig deep into new use cases of Notion.
- Help build the foundations of Customer Success at Notion: As an early member of our team, you'll be instrumental in helping define our motion.
- Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better - and work with product to inform what we do next.
- Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time - and there's so much more to do and learn.
- Drive onboarding, adoption, utilization, and growth in Notion's existing customer base by owning specific customer accounts
- Learn our product inside and out and help your customers drive business outcomes
- Proactively identify customers who aren't maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success
- Partner with the Account Management team on accounts to expand use cases and create stickier customers
- Collaborate with our Account Management team to realize successful renewals and expansions
- Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction
- Surface opportunities to expand existing accounts when it's right for the customer
- Document and share key findings/learnings with broader Notion organization
- 5+ years of success in your current Customer Success or Account Management role
- Ability to build Customer Success playbooks and new processes based on learnings
- Ability to work cross-functionally to solve customer problems creatively
- Ability to navigate ambiguity in a fast-paced and foundational team
- You have a growth mindset and view setbacks as learning opportunities, not failures
- You can put yourself in others' shoes and see situations from perspectives other than your own
- You're motivated by seeing others succeed and grow when you partner with them
- You're highly adaptable, easily acclimating to a rapidly changing business and industry
- Strong intrinsic motivation to be a top performer and contribute to a team
- You love getting to know new people and helping them solve their business problems
- You've been an early customer success hire at a fast growing start up before
- You've got strong technical chops
- You have experience using Notion
- You have experience using tools like Gainsight, Outreach, Salesforce