Senior Hotel Receptionist

• Be the face of the property, offering a warm, tailored welcome to every guest.
• Manage seamless check-in and check-out processes, ensuring accuracy and efficiency.
• Handle guest inquiries with discretion and a proactive approach, both in person and via phone/email.
• Coordinate reservations and liaise with other departments to guarantee flawless service.
• Maintain an immaculate reception area that reflects the property’s boutique luxury standards.
• Process payments and manage billing with precision.
• Support administrative tasks and contribute to the smooth running of front-of-house operations.

• Previous experience in a boutique luxury hotel or high-end hospitality environment.
• Impeccable communication and interpersonal skills with a natural flair for guest service.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and hotel reservation systems (training provided if required).
• Ability to remain calm and professional under pressure.
• A polished, professional appearance and a passion for creating exceptional guest experiences.

• Competitive salary and benefits package.
• Career development opportunities within a luxury hospitality brand.
• Staff perks including dining discounts and wellness initiatives.
• A supportive, dynamic team committed to excellence.

Excel Recruitment