Principal Premium Enterprise Support Manager

OpenText

  • Cork
  • Permanent
  • Full-time
  • 6 days ago
OPENTEXT - THE INFORMATION COMPANYOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.AI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.Your Impact:As a Principal ESM, you’ll be the trusted advocate and primary point of contact for your customers, ensuring they get the very best from their OpenText solutions. By building strong relationships and deeply understanding each customer’s business priorities, you’ll help them achieve their goals while maximizing the value of their investment. You’ll oversee their support experience end-to-end—from proactively monitoring cases and driving escalations when needed, to leading quarterly business reviews and facilitating conversations with R&D, product management, and support teams. Ultimately, your impact will be measured by the trust you build, the satisfaction you create, and the business outcomes you help your customers deliver.What the Role Offers:
  • A customer-facing role focused on technical support account management (non-technical execution).
  • Opportunities to build strong customer relationships and act as an extension of their business.
  • Exposure to complex software environments and direct collaboration with senior customer stakeholders.
  • Flexibility to travel, engage in strategic discussions, and help customers achieve business outcomes.
What You Need to Succeed:
  • Bachelor’s degree (preferred) or Associate degree with 6–8 years relevant experience.
  • Knowledge in areas such as Enterprise DevOps, Hybrid IT Management, Security Risk & Governance, or Predictive Analytics.
  • Strong understanding of OpenText products, industry trends, and customer environments.
  • Excellent communication, coordination, leadership, and conflict resolution skills.
  • Ability to thrive in complex, matrixed organizations and drive customer success.
One Last Thing:OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

OpenText