Service Delivery Manager

• Coordination, supervise and handover of individual to standardized services
• Developing cost-effective IT services
• Defining key indicators and relevant parameters, e.g. cost per service, quality, capacity, business continuity and IT security, also ensuring the overall alignment and compliance with IT standards and processes
• Managing the sourcing, transition and delivery of services
• Liaising with technical experts, delivery experts or respective service providers to ensure the services are balanced between both standard solutions and customer needs
• Coordinating, monitoring, steering, continuously improving the services according to the service lifecycle management

• Experience working with process and service along with the lifecycle of the services
• Experience with ITIL
• Manage budget with cost-effective planning and design
• Good customer relationship management and supplier management

Eolas Recruitment