Operations Manager - Ireland

Ireland
Permanent
Full-time

1 month ago

Working ScheduleFull-TimeWork ArrangementHybridTravel Required10%Relocation Assistance AvailableNoPosted Date07-Jul-2025Job ID8580Description and RequirementsThe Team You Will JoinLead both the Ireland Group Life and Freedom of Services business lines on behalf of the Head of Customer Service and Operations (CSO), UK&I. Drive the development of the business lines through oversight of both out- and insourced operational services and provide engagement with stakeholders at various levels of seniority. Ensure key operational metrics are met and work in partnership with the wider CSO team and the EMEA Vendor Management team. Actively own risk and control management and work to deliver excellent outcomes for customers.Key Responsibilities:

Provide ongoing operational oversight including performance management, business reviews, contract change management and issue management
Support and contribute to Governance meetings in line with TPRM and VMO minimum standards
Oversee relationships that sometimes span across multiple markets, areas, functions, and/or lines of business
Determine requirements to address complex and varied business needs for overseeing complex vendors
Research and request vendor proposals and own the development of service level agreements that meet business needs
Own the resolution of vendor risk issues, manage the non-financial risks, and own the register of any risk and loss events associated with the business

Essential Business Experience and Technical Skills:Required:

2-4 years of leading or supporting key projects
Ability to quickly gain knowledge of business functions, processes/procedures, workflow, systems, and transactions
Ability to work independently and as part of a team
Customer service skills
Collaborative spirit
Willingness and ability to solve problems
Proven ability to exercise independent judgment and apply critical and strategic thinking
Strong communications skills, both written and verbal
Flexible approach to work with an ability to manage competing priorities effectively

Preferred:

Bachelor's degree or equivalent
Prior operational management experience
Ability to manage multiple engagements/initiatives with competing demands in a continuously changing environment
Strong conflict resolution skills
Ability to work effectively across a matrix environment, balancing potentially conflicting requirements
Existing knowledge of the Credit Life/Bancassurance and/or Group Life markets
Polish/German language skills would be an advantage

Benefits We OfferOur Ireland benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We are committed to employee care by delivering comprehensive inclusive offerings and cultivating an environment that drives professional growth, purposeful work, and a supportive culture. Our benefits package includes hybrid work, career development and professional qualification support, full private health insurance for employees and their immediate family members, income protection, defined contribution pension benefits and much more!About MetLifeRecognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's . Join us!

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