Customer Operations Executive
Fonua Ltd
- Southside Dublin
- Permanent
- Full-time
- Creation of sales orders from current customer base, account managers and sales team with end to end management of orders
- Supporting new customer on-boarding process
- Handling day to day Customer queries ensuring all customers’ needs are met and managed correctly
- Handling sales queries ensuring all customers’ needs are met and managed correctly and efficiently
- Compiling stock requests from sales team and co-ordination of PO requests
- Quality Control Management of the orders processed
- Call, Email & Ticket query handling
- Responsibility for Customer communications
- Liaise and co-ordinate with internal departments to resolve daily issues
- Daily monitoring, management and maintaining of customer back orders providing daily updates to all relevant customers
- Responsible for escalating all queries going outside of service level to Manager
- Meeting administrative and targets as set by Manager
- Ensure all Service levels are achieved and exceeded
- Communicate effectively with customers
- Cross training functions within the team and company where necessary
- The ideal candidate will be expected to carryout additional tasks as required.
- High level of initiative and attention to detail
- Ability to prioritise workload
- Excellent administrative skills
- Proficiency in MS Word, Excel, Windows
- Ability to work under pressure within a team environment
- Ability to meet deadlines and targets
- Self-motivated individual with drive, enthusiasm and commitment
- Excellent organisational, analytical and time management skills