Recovery Case Manager

• Manage a complex caseload of individuals who have been assessed, navigating the most appropriate pathways through prison and community settings.

• Negotiate varying service criteria to ensure seamless access to detox, residential treatment, therapeutic day programmes and aftercare.

• Ensure all clinical documentation (initial assessments, comprehensive needs assessments, medical reports, risk assessments etc.) are recorded and transferred accurately to receiving services to maintain continuity of care.

• Act as a strong advocate for clients to ensure they receive the highest standard of care regardless of their background.

• Identify systemic barriers to access (e.g., funding, lack of ID, medical cards, housing stability) and work proactively with stakeholders to resolve them.

• Support clients in navigating the transition, ensuring emotional and practical supports are in place during the high-risk period of release/transfer/progression.

• Develop and maintain professional relationships with IPS, Probation, HSE, Counsellors, Key Workers and other supporting services and stakeholders.

• Liaise with managers of residential and day services to negotiate placements and stay updated on availability, criteria and waiting times.

• Ensure effective handovers at all transition points.

• Represent the organisation at multi-agency & multi-disciplinary meetings.

• Collaborate with prison-based and community-based staff teams to develop and monitor multi-disciplinary, person-centred care plans.

• Track the outcomes of referrals to ensure service effectiveness and client retention through to aftercare.

• 3rd Level Qualification in Addiction or related field.

• Minimum of three years’ post-qualification experience working directly with individuals accessing treatment services.

• Expertise in conducting comprehensive needs assessments, as well as developing, monitoring, and reviewing multi-disciplinary care plans.

• Track record of interagency collaboration and the ability to navigate complex services alongside multiple stakeholders.

• Experience advocating for people from marginalised groups.

• Experience in Risk Assessment and the implementation of safety plans for people with complex needs.

• Knowledge and understanding of the National Drug strategy and the National Drug Rehabilitation Framework (NDRF).

• Training and experience in specific modalities like Community Reinforcement Approach (CRA), Motivational Interviewing (MI) and Cognitive Behavioural Therapy (CBT).

• Proficiency in Group Facilitation, with the ability to lead or support therapeutic or educational sessions effectively.

• A commitment to, and practical application of, Trauma-Informed Practice (TIP) principles across all aspects of service delivery.

• Strong interpersonal skills with the ability to manage professional boundaries.

• Proficient in report writing, accurate data collection, and maintaining records in line with GDPR and clinical governance standards.

• High level of proficiency in Microsoft Office 365 (Teams, Excel, Word) for remote collaboration and data reporting.

• Experience in the formal or informal management of a multi-disciplinary team, including supervision, performance monitoring, and professional development.

• Existing connections with local community resources, housing agencies, and health services.

• Experience supporting individuals within the Irish Prison Service (IPS) or providing resettlement support to those in the post-release/probation phase.

• An understanding of the specific challenges faced by individuals transitioning from custody to the community, from detox to rehabilitation programmes and aftercare.

• Experience using case management software (e.g., ECASS, Salesforce, or HRB/NDTRS reporting systems)

• Possession of a full, clean driving license and access to own vehicle for work-related travel.

Merchants Quay Ireland