Midleton Distillery Experience Brand Ambassador (Customer Service Assistant)
Cork
Temporary
Full-time
1 month ago
Job: Midleton Distillery Experience Brand Ambassador (Customer Service Assistant)Location: Midleton, Co. CorkRole type: Full & Part TimeContract: Seasonal contractsDuration: Commence Feb to Nov 2024Application Closing Date: January 16th 2024About usWhiskey has been distilled at Midleton Distillery since 1825 and today, every drop of Jameson, Powers, Redbreast, Spot Whiskeys, Method & Madness and Midleton Very Rare enjoyed anywhere in the world is produced here, just 20 minutes’ drive from Cork City.Midleton Distillery Experience is a one-of-a-kind whiskey experience that takes our visitors beyond process and taste and brings them to the very essence of Irish whiskey.Each year we welcome thousands of visitors from all across the globe through our doors, where we connect our guests to our world class whiskey production process and deep-rooted history.There has never been a more exciting time to join us, as we're nearing the end of an exciting €13 million upgrade journey, which will see the buildings here at Midleton Distillery Experience transformed between now and 2025, just in time to celebrate our 200-year anniversary!The jobAs a Brand Ambassador you will give our guests the opportunity to touch, taste, smell and interact with our family of brands. You will help drive brand love across our full whiskey portfolio, inspiring passion for our products.No two days are ever the same in your role as Brand Ambassador, which offers lots of variety and challenge, with the opportunity to rotate across different areas of the distillery experience - including our fantastic retail facility, our buzzing bar or delivering one of our wide range of tours. One day you could be hosting our multi-sensory experiences/tours and tastings, the next you could be greeting our guests at reception or showcasing and selling our whiskeys in our on-site retail store.Unlike our whiskey maturation process, which takes its time, the atmosphere at Midleton Distillery Experience is fast-paced—a buzzing environment where our customer-first approach isn't just a mantra; we live and breathe it every day.About youOur next Brand Ambassadors will possess an infectious, outgoing personality along with excellent communication skills and a natural desire to not only meet but exceed our visitors' expectations. Given the diverse range of nationalities that visit our distillery experiences, proficiency in languages such as French, German, Spanish, or Italian would be advantageous, though not essential.We are seeking individuals who excel at storytelling, radiate energy, and find joy in consumer-centric roles that offer variety and excitement. A diligent work ethic, coupled with the ability to thrive in a team, is crucial, and a sense of fun is equally valued. Like us, you should hold a genuine appreciation for our heritage and share our enthusiasm for inspiring passion for the products we are so proud to produce.Ideally, our next Brand Ambassadors will bring experience from a customer-facing role, whether in retail, bars, hotels, or customer care. Perhaps you are currently studying at one of Cork's universities, seeking part-time hours leading up to exams, with the flexibility to transition to a full-time position post-exams. Alternatively, you may be working in hospitality or retail and are eager to shift towards more daytime-focused hours, allowing for increased quality time with your family and friends.What we offerWe understand our people are our special ingredient. We treat our employees with respect and offer an environment that is engaging, supportive and collaborative. We want to make you feel recognised and valued for your contribution to our shared success. Some of our benefits include;Sunday/Bank holiday premium: 1.5 times hourly rate on a Sunday & double pay on a bank holidayDaily lunch allowance: You won't go hungry!Profit share: An annual profit share scheme to reward your contribution to the company’s success.Allowance: An annual allowance to spend on our portfolio of products and merchandise, for you to enjoy responsibly.Training: We offer full training on both our product and tours, so don't worry if you are yet to experience the spirits industryHealth & Wellbeing: Our Wellbeing Programme “THRIVE” supports employees across the three main pillars: Life, Body and MindCharity Days: Up to 2 days paid leave every year to volunteer at a charity of their choiceLike a well-blended whiskey, we believe that diverse perspectives make us better and we welcome people from all backgrounds and experiences to create together the spirit that makes us great.IND1Job Posting End Date: 2024-03-192024-02-29