Administration Support Galway

Galway
Temporary
Full-time

6 days ago

Patient AdministratorExcel Recruitment is seeking a number of Patient Administrators for our client who specialises in the healthcare and patient support sector. This role is ideal for someone with strong telephone-handling experience and previous exposure to a medical, healthcare, or clinical administration environment. This is a full time temporary position with the possibility of moving to a permanent contract.Responsibilities

Handle high volumes of patient phone calls in a calm, professional manner.
Triage medical-related queries and direct them to the correct Nursing, Lab, or Administration teams.
Escalate urgent or sensitive patient issues using agreed clinical escalation procedures.
Keep accurate call notes and logs, highlighting any recurring medical or patient-care issues.
Support smooth patient communication during the organisation’s system transition period.

Requirements

Experience in healthcare administration or a busy call centre taking high-volume calls.
Strong communication and decision-making skills when dealing with patients and medically sensitive queries.
Ability to stay calm, professional, and detail-focused under pressure.
Understanding of confidentiality, patient information handling, and appropriate communication in a medical setting.

This is a great opportunity for someone with telephone experience and an interest in the medical/healthcare sector. If you would like to apply for this Patient Administrator position, please apply using the link below. For any questions, please contact Laurence on 01-8717605.

Excel Recruitment

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