Front Office Supervisor

The Grace Westport Estate View all jobs

  • Westport, Co Mayo
  • Permanent
  • Full-time
  • 14 hours ago
Now Hiring at The GraceThe Grace | Where Excellence meets OpportunityWestport, County Mayo | Full-Time | Pre-Opening OpportunityJoin The Grace Westport Estate, a remarkable new hotel opening in Spring 2026 on Ireland’s Wild Atlantic Way, at the heart of the captivating Westport Estate.Job Summary:The Front Office Supervisor role is integral to upholding The Grace Westport Estate’s service standards by supporting Front Office Manager in supporting daily checklist execution, and maintaining comprehensive knowledge of all products, services, and events. This position ensures operational excellence and fosters cross-departmental collaboration to deliver a consistently elevated guest experience.Key Responsibilities
  • Greet and assist all guests with warmth and facilitate check-in and check-out processes, ensuring a seamless experience and addressing any special requests or concerns.
  • Supervise the Front Office team and provide any support while handling guest requests and queries.
  • Provide exceptional customer service, promptly handling guest inquiries, requests, and reservations requests, including walk-ins.
  • Oversee the allocation of rooms efficiently to ensure maximum occupancy and smooth guest flow.
  • Assist in developing training plans and lead training sessions with the team members to drive consistency and efficiency in the departments.
  • Ability to lead, motivate, and develop a team, ability to identify issues, implement solutions promptly and have preventive measures put in place.
  • Work closely with the Front Office Manager in ensuring that all details on the shift checklist is completed.
  • Work closely with departments across the hotel including Reservations, Accommodation and Maintenance to facilitate smooth communication.
  • Delegate tasks to team members from shift check lists and ensure that they are completed with proper handover to the next shift.
  • Promote upselling and cross selling of Westport Estate facilities to drive incremental revenue including packages sold on our websites
This job description is not intended to be either prescriptive or exhaustive, it is issued as a framework to outline main areas of responsibility at the time of writing.Required Experience & Skills
  • Minimum 1 - 2 years of experience Front Office or guest services experience in a luxury or upscale hospitality environment.
  • Proven track record in supervising a Front Office team.
  • Strong knowledge of front office operations, including check-in/check-out procedures, reservations, and guest service protocols.
  • Proficiency in PMS systems; Opera experience preferred.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Demonstrated ability to train, motivate, and support team members.
  • Flexibility to work various shifts, including weekends and holidays.
  • Professional appearance and commitment to upholding luxury service standards.
  • Eligibility to work in Ireland.
The Grace Westport Estate is an equal opportunity employer. We strive to create and maintain a diverse workforce where everyone is respected and included.

The Grace Westport Estate