Spa Supervisor
Royal Marine Hotel View all jobs
- Dún Laoghaire, Co Dublin
- Permanent
- Full-time
- Lead, inspire and support the spa team to deliver outstanding service and memorable guest experiences.
- Perform a range of spa treatments (including massage, facials and nail services) a minimum of two days per week.
- Assist in the daily management of spa operations.
- Uphold and promote the highest standards of professionalism, hygiene and customer care.
- Support recruitment, onboarding, training and performance management of spa staff.
- Ensure full compliance with health, safety and licensing regulations.
- Collaborate with other departments to enhance guest experience and operational efficiency.
- Drive treatment and retail sales, consistently meeting or exceeding targets.
- Handle guest feedback and complaints with professionalism and a solution-focused approach.
- Maintain accurate records and reporting through spa software systems.
- Contribute to service innovation and continuous improvement initiatives.
- Qualified and experienced spa therapist with a proven track record in a 4-star or luxury spa environment.
- Confident in delivering a wide range of treatments.
- Previous supervisory or team leadership experience.
- Familiarity with VOYA and Yonka product ranges is advantageous but not essential.
- Experience with HotSoft and/or Phorest spa software is preferred.
- Demonstrated success in driving retail and treatment sales.
- Strong interpersonal, leadership and organisational skills.
- Passionate about wellness and committed to delivering exceptional guest service.
- Staff Discounts on accommodation in our Sister Properties
- Complementary Health Club and Pool Membership
- Discounted Spa treatments & Products
- Bike to work scheme
- Free parking
- Meals during shifts & Healthy Snacks
- Achievers of the Month/Year
- Employee Referral Bonus