Join Intact Insurance and make a difference every day.Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter.With offices in Belfast, Galway, and Dublin, we've embraced hybrid work, empowering our people to work flexibly and deliver great service to our customers every day.We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it.And, if you bring your best, then we promise to give you, our best.Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.Our employee promise represents Intact Insurance’s commitment to you in exchange for living our Values, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.Desktop Property Claims AdjusterThe Desktop Property Claims Adjuster role involves undertaking assessments of household property claims and making associated settlement recommendations in line with designated authority levels, policy cover and customer propositions. You will spend the majority of your time gathering relevant claim information from customers, adjusting claim submissions in line with policy cover and informing customers of settlement outcomes.You will be desk based, working in a team with other Property Claims colleagues in our Galway office. You will have strong analytical, communication and organisation skills.Key Responsibilities:
As a Desktop Property Claims Adjuster, you will oversee household desktop claims from initiation to resolution, ensuring a customer-focused experience throughout the process. With knowledge in property insurance, you will engage effectively with customers and third parties, providing clear communication and promptly addressing enquiries.
Utilizing your negotiation skills, you will aim for optimal outcomes in claims settlements, while providing excellent customer service.
Preparing and delivering case decisions and solutions to the customer, in line with agreed processes at designated level authority, to meet business objectives and the customer proposition.
This role requires excellent communication, analytical, and organizational skills, along with the ability to manage multiple cases effectively.
Managing customer interactions in an efficient, courteous and timely manner, escalating to more senior and/or qualified colleagues as necessary in order to deliver high standards of customer satisfaction.
Providing expert advice, guidance and coaching to less experienced colleagues to develop knowledge and understanding of desktop claims adjusting best practice.
Customer satisfaction and retention levels
Quality and levels of service delivered
Operational efficiency
Personal contribution to team productivity
Application of Brand Beliefs
Compliance with legal, regulatory and policy requirements
Requirements:
APA qualified (required)
CIP qualified (desired but not essential)
+3 years property claims handling experience
+2 years desktop claims handling experience (required)
Regulatory Requirements:If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this ActIntact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status
