Operations Assistant
Clyde & Co
- Dublin
- Permanent
- Full-time
- Monitor the volumes of new instructions
- Monitor allocation of new instructions to fee earners and compliance against client SLA's
- Provide the Partners with MI relating to new instructions
- Liaising with Partners to ensure the effective transfer of matters to alternative fee earner where applicable
- Monitoring fee earners caseloads and provide MI to the Partners regarding inactive matters for further review
- Monitoring the effective and timely closure of matters, ensuring the files are actively passed for final billing in line with internal and client SLA's
- Proactive and timely billing of matters upon receipt of instruction from Partners and fee earners
- Supporting the Partner and fee earners with administrative activities arising from client billing requirements
- Oversee and support the management of aged debt issues, liaising with fee earners and the central credit control team to reach satisfactory resolution
- Proactively manage the effective processing of disbursements in line with client SLA's
- Ensure the accurate submission of internal and client MI across all clients
- Proactively support fee earners in understanding the requirements of client MI to support the accurate completion of data
- Central point of contact for queries from fee earners regarding completion of MI
- Work closely with the partners to review audit findings and support the implementation of improvement plans
- Work closely with the partners to monitor and proactively support an effective and speedy resolution of client matters
- Demonstrable experience of producing and analysing data
- Excellent knowledge of insurance litigation processes
- Experience within an insurance claims related environment (preferably insurer based or legal services) .
- Knowledge and understanding of working with audit, SLA and KPI analysis
- Excellent knowledge of MS Office
- Demonstrable experience of the insurance industry and specifically the claims function.
- Proven experience of collaborative working and an ability to forge relationships with key individuals across all of the different practice areas.
- Understanding of data / MI issues
- Strong organisational skills and the ability to handle multiple priorities within tight timescales.
- Able to work to very tight deadlines under pressure and to assimilate information quickly.
- Excellent verbal and written communication skills
- Demonstrates attention to detail with a high level of accuracy
- Positive and tenacious with the ability to pro-actively drive initiatives forward and motivate resources within and outside their team to perform.
- Work as one We are a globally connected team of talented people who act with a firm-first mentality to achieve success
- Excel with clients We aim high and challenge ourselves to deliver unique excellence for our clients, keeping them at the centre of everything we do
- Celebrate difference We help each other to be at our best and believe our differences result in greater achievement
- Act boldly We seek new opportunities, take action and learn as we go, recognising that curiosity drives our development and contributes to growth