About the job #2003 Warranty CoordinatorWarranty AdministratorIntroductionThis is a newly created role within the team, supporting the Warranty Manager. The position will play a key role in ensuring the efficient handling of warranty claims, dealer queries, and reporting, while maintaining compliance with manufacturer guidelines and internal processes.Key ResponsibilitiesCompile and analyse reports across multiple warranty systems and the dealer management systemAct as the main point of contact for dealer queries regarding warranty coverage and general enquiriesReview warranty claims submitted by dealers to determine eligibility and coverageEnsure all supporting documentation is complete and compliant (technical reports, photos, attachments, etc.)Analyse customer complaints and technical reports to assess warranty validityEnsure all claims align with manufacturer bulletins and warranty guidelinesVerify correct part usage and liaise with the Parts Department as requiredMaintain accurate records within the warranty systemManage dealer tickets via the online portal - review, advise, switch, or submit as appropriateInvestigate claims rejected by the automated system and conduct manual analysis where requiredProcess out-of-warranty goodwill claims in line with company criteriaPrepare weekly reports on projected warranty spend per dealerConduct ad hoc analysis of claims data (e.g. part validation, invoices, prior claims)Support warranty safety recalls in collaboration with the manufacturerAttend online meetings relating to recalls and technical updatesLiaise with internal teams to support recall launches and readinessIssue recall communications to customers and assist with schedulingKey RequirementsExperience in a warranty, technical, or administrative role (automotive or similar industry preferred)Strong analytical skills with the ability to review and interpret technical and financial dataHigh attention to detail and ability to ensure compliance with processes and guidelinesStrong communication skills, with the ability to liaise with dealers and internal teamsAbility to work independently and resolve issues proactivelyGood organisational and time management skillsProficiency in Microsoft Excel and experience working with multiple systems
