Senior Analyst, Transfer Agency Investor Services Centre
Northern Trust
- Limerick
- Permanent
- Full-time
- Responding to investor queries via phone or email.
- Ensure queries are answered in line with department procedures.
- Be a subject matter expert and assist the team with handling complex queries, including escalated cases.
- Ensure your own tasks and responsibilities are completed within the correct time scales, including QC and Bank Verification outbound calls.
- Attend and participate in team huddles and team meetings.
- Participate in client visit meetings as required.
- Support the TL in monitoring client specific mailboxes and eGain to ensure all queries are completed within the agreed service level.
- Act as a buddy/mentor to new team members. Provide assistance and coaching to new members of the team. Act as a point of reference for their queries.
- Support the improvement of quality through procedural reviews and enhancements.
- Monitors and reports on various client queries. Makes recommendations to team leader on procedure changes.
- Complete and send out the teams statistics or reports as requested.
- Act as a mentor to all members of the team, providing support and assistance where necessary.
- Fulfil additional, relevant, tasks appropriate to the role and business requirement
- Working knowledge Client & Investor Servicing
- Knowledge of Fund administration and the regulatory environment
- Ability to work to set deadlines
- Microsoft Office Skills i.e, Excel, Word.
- Attention to detail and strong accuracy
- Analytical skills are required to research and resolve enquiries
- Good communication skills