Customer Service Agent – German Speaking
Abrivia Recruitment
- Dublin
- Permanent
- Full-time
- Maintain a high degree of quality and accuracy in work
- Answers calls/emails to our client’s standards, by consistently delivering high quality call handling that meets established metrics and goals
- Follow guidelines and policies and continually remain updated
- Assisting internally with administration as required
- Be committed to learn and develop extensive product knowledge in order to provide correct and timely information to clients and customers
- Respond to customer enquiries efficiently and professionally and liaising with other departments for support to ensure sufficient response is delivered. When required, ensure case ownership and follow up on your individual caseload.
- Customer Service / call centre experience preferred
- Fluent in spoken & written English & German
- Excellent communication, interpersonal and eloquent writing skills in both languages
- Working towards targets and team KPI’s in a fast-paced environment
- Multitasking and time keeping skills
- Able to work independently, solve problems and deal patiently with customers
- Flexible & works well as part of a team
- Ability to commute to Dublin based offices on hybrid model