Service Delivery Coordinator
Cpl Group View all jobs
- Co Cork
- Permanent
- Full-time
- Support day to day client service delivery activities, ensuring service level expectations are met and issues are escalated appropriately.
- Act as a point of contact for client, candidate, and internal stakeholder queries related to service delivery.
- Coordinate recruitment and onboarding activities including interviews, reference checks, medicals, uniforms, and system access.
- Guide candidates/workers through the end to end recruitment and onboarding process, including aftercare support where required.
- Maintain accurate and confidential records across internal and client systems in line with GDPR and company policies.
- Manage shared inboxes, trackers, and workflow systems relating to client delivery activities.
- Maintain operational reports, spreadsheets, and documentation for clients and internal stakeholders.
- Support PO management, invoicing, and audit activities as required.
- Support the uploading, maintenance, and off boarding of workers on internal and client systems.
- No specific qualification required; relevant administrative or service delivery background essential
- 1-2 years experience in a coordination, service delivery, client services, or administrative role
- Experience working in a fast paced, client focused environment
- Experience using IT systems, databases, and Microsoft Office applications
- Strong organisational and time management skills with the ability to manage multiple priorities
- Excellent communication and stakeholder management skills
- High attention to detail and accuracy
- Client focused mindset with a strong service orientation
- Ability to handle confidential and sensitive information with discretion
- Proactive, solution focused approach and ability to work well under pressure
- Strong teamwork and collaboration skills
- Be part of a dynamic and supportive team within a leading healthcare recruitment solutions organisation.
- Opportunity to contribute to high-impact recruitment solutions across Ireland.
- Career development and training opportunities.