Senior Hotel Receptionist
The Hoban Hotel
- Kilkenny
- Permanent
- Full-time
- To take responsibility for the Front Office team in the absence of the Front Office Manager, to ensure that this department is delivering services to required standards at all times.
- To assist in the efficient running of the front office activities ensuring the highest standard of customer service
- Assist in managing, leading, and motivating the front office team.
- To carry out all front office duties whilst supporting the front office team.
- To assist with reservations for the hotel, ensuring all reservations are accepted, recorded, and confirmed in accordance with company policy and in an efficient, courteous, and professional fashion.
- To promote and sell the Hotel's facilities at all times
- To ensure billing is correctly done to the agreed standards
- To deal with any guest complaints, queries, and suggestions quickly and efficiently
- To make sure the highest standards of customer care are met at all times
- To assist in the management of staff ensuring company policy is adhered to at all times
- Maintaining procedures and implementing new procedures if / when necessary
- Dealing with guests and fellow colleagues on a constant daily basis
- To handle all departmental floats and safe deposits, maintaining high levels of security
- Effective communication with other employees to ensure the day-to-day business runs smoothly.
- At least 2 years experience working within a hotel reception
- Have experience working alongside a senior management team and will be comfortable achieving goals as part of this team.
- Demonstrate strong organisational skills and excellent customer service etiquette.
- Be professional in approach and capable of working on your own initiative
- Great Place to Work Accredited
- Awarded ‘Best Workplace in Ireland 2024’
- Awarded ‘ Best Workplace for Women in Ireland 2024’
- Awarded 'Best Employer in Irelands Ancient East' at the Failte Ireland Employer Excellence Awards 2023
- Excellent working environment
- Friends and family stayover specials
- Canteen facilities providing breakfast, lunch and dinners provided
- Flexible working hours
- We run annual charity events
- Excellent Hotel staff rates across Ireland, UK & Continental Europe
- Employee Assistance Programme
- Free Car Parking
- Training & Development opportunities
- Career progression opportunities