Trust& Safety Agent CL13 - German

Accenture

  • Northside Dublin
  • Permanent
  • Full-time
  • 1 day ago
Conditions:
  • Must be over 18 years of age
  • Working shift: Tue-Sat/Sun-Thur 10am-7pm
  • Contract: 40 hours/week. For internal candidates, the type of contract doesn't change
  • Location: Fully onsite - Nova Atria building, Sandyford, D18
​Sponsorship is not available for this role.If you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts.As a DRO Agent you will be responsible for reviewing content on the internet to make sure it adheres to the client’s policies. You will be processing and reviewing accounts that have been flagged for review of potentially sensitive content to ensure there are no violations of policies. You will be validating, investigating and responding to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to respond to or support in the response to inquiries and/or escalations which may be generated by include but not limited to external third parties, Client or Accenture.
  • Evaluate, label and identify patterns in suspicious activity
  • Review non-objectionable content, create tasks, follow-up on open tickets
  • Review account details for indicators provided by client analysis and determine whether the items meet criteria provided by client Policy.
  • Provide feedback on trends identified in review.
  • General data entry related tasks.
  • Provide suggestions to improve the process and workflows
  • Organize, categorize, and publish content and information using specific tools and channels
  • Review, classify and/or eliminate highly sensitive content
  • Understand and remain updated on changing client policies and guidelines
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team within agreed-upon turnaround times and standards of quality
Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity. Due to the nature of this role, the post holder might regularly be exposed to and have to deal with stroboscopic effect images.Must be comfortable reviewing sensitive content including graphic pornography, violence, drug use, child abuse, etc.Majority of your time will be spent on general content music, sports, beauty, fashion, kids, etc. but you will come across some sensitive content on a weekly basis.WHY ACCENTUREAccenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.comINCLUSION AND DIVERSITYWe are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us atDue to the nature of this role, the post holder might regularly be exposed to and have to deal with stroboscopic effect images
  • Experienced at using search engines to find information on the internet
  • Familiar with and user of social media products
  • Excellent work pacing (time management) skills, able to work independently
  • Attention to detail is essential to ensure the quality of work execution
  • Able to work in multiple tools/web browser windows at one time
  • Motivated, takes initiative, high energy
  • Familiar with MS office (mainly excel) for updating progress
  • Candidates should have good search and navigating skills
  • Interpersonal Skills
  • Fluent English speaker
  • Self-starter, can easily adapt to change (new content, changing policies)
  • Good problem solving
  • High School or Leaving Certificate
  • Sound coping, emotional resilience, and stress-management skills
  • Excellent comprehension, communication, and German skills
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  • Strong attention to detail
  • Comfortable synthesizing and analyzing information from multiple streams • Strong critical thinking and decision-making skills
  • Strong coping, emotional resilience, and stress-management skills
  • Excellent comprehension, communication, and (insert language) skills
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  • Strong attention to detail
  • Comfort synthesizing and analyzing information from multiple streams
  • Strong critical thinking and decision-making skills
As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us atEqual Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Accenture