Customer Service and Data Enrichment Advisor - Radius Telecoms

Radius Limited

Galway
Permanent
Full-time

7 days ago
Apply easily

Company DescriptionCalling our existing fuel customer portfolio and promoting our Telematics / Broadband services.Job DescriptionWe are seeking a detail-oriented and analytical Telco Enrichment Agent to join our team in Galway, Ireland. In this role, you will be responsible for enhancing and improving our telecommunications data and services, ensuring the highest quality of information for our customers and internal stakeholders.

Analyze and enrich telecommunications data to improve accuracy and completeness
Identify and resolve data discrepancies and inconsistencies in telecom records
Collaborate with cross-functional teams to understand data requirements and implement enrichment processes
Utilize various data sources and tools to enhance the quality and value of telecom information
Develop and maintain databases to store and manage enriched data
Create reports and visualizations to communicate data insights and improvements
Assist in the development and implementation of data enrichment strategies
Stay up-to-date with industry trends and best practices in data enrichment techniques
Provide excellent customer service by responding to inquiries and resolving data-related issues
Contribute to the continuous improvement of data enrichment processes and methodologies

Qualifications

Proven experience in data analysis and enrichment, preferably in the telecommunications industry
Strong analytical skills with attention to detail and accuracy
Proficiency in database management and data manipulation techniques
Experience with customer relationship management (CRM) software and Excel
Familiarity with telecommunications systems and data structures
Excellent problem-solving skills and ability to work efficiently under pressure
Strong communication skills, both written and verbal
Bachelor's degree in Computer Science, Information Technology, or a related field (preferred)
Relevant telecommunications certifications (preferred)
Customer service experience and a customer-focused mindset
Ability to work independently and as part of a team in a fast-paced environment
Knowledge of data privacy regulations and best practices

Additional InformationStill Curious?If you feel we are a good match for each other, you can apply online now!If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via .Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.Note to recruitment agencies:We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.

Radius Limited