Sophie’s F&B Supervisor

Dean Group (Ireland)

  • Cork
  • Permanent
  • Full-time
  • 1 month ago
At Dean Group, we reimagine hospitality with character, not conformity. Founded in Dublin and now growing across Europe and the US, we create hotels shaped by personality, culture, and a heart-led hustle. Each of our hotels, restaurants, bars and gyms tells its own story, brought to life through humble hospitality and genuine human connection. Our people are at the centre of it all. They show up with individuality, warmth and curiosity, shaping who we are and how guests experience our hotels every day. We welcome fresh thinking and imagination, because playing it safe never made anything unforgettable.We currently have a vacancy for a strong, Sophie’s F&B Supervisor to join the team in The Dean Cork. The ideal candidate will be very experienced in front of house in restaurants and unfazed by very busy services.Key Areas
  • Overseeing day-to-day Food & Beverage operations across restaurant, bar, and events
  • Leading and supporting front-of-house teams during service
  • Ensuring exceptional guest experience in line with brand standards
  • Coordinating with kitchen, bar, and events teams to maintain seamless operations
  • Driving service standards, team development, and revenue performance
Job PurposeThe Sophie’s F&B Supervisor plays a critical operational and leadership role. This position ensures the smooth running of daily F&B service, including restaurant, bar, and event operations, by overseeing teams, maintaining service quality, and upholding brand and health standards.Acting as the senior on-shift presence, the Sophie’s F&B Supervisor leads by example, engages directly with guests, manages team performance, and coordinates back-of-house communication to deliver an elevated and memorable dining experience.Key DeliverablesTeam Leadership & Shift Management
  • Supervise and support F&B staff during service, ensuring high levels of performance and team morale
  • Manage shift briefings, task allocation, and real-time problem-solving
  • Coach, mentor, and develop team members, contributing to a culture of continuous improvement
  • Oversee scheduling, timekeeping, and team resourcing based on business levels
  • Support training initiatives, onboarding, and implementation of new service standards
Guest Experience & Service Excellence
  • Act as a visible and approachable floor leader, ensuring guest satisfaction at every touchpoint
  • Handle guest inquiries, feedback, and complaints with professionalism and empathy
  • Monitor ambiance, cleanliness, and overall service presentation during shifts
  • Engage guests with genuine hospitality and uphold brand standards at all times
  • Ensure smooth table management, reservations, and hosting practices
Operational Coordination
  • Ensure accurate and timely pass expedition by liaising with kitchen and bar teams
  • Monitor food and beverage presentation and quality before delivery to guests
  • Use POS systems (e.g., Micros) for smooth billing and end-of-day reconciliation
  • Maintain clear communication across all departments during service
  • Coordinate F&B operations with events, private dining, and hotel-wide functions
Compliance, Inventory & Standards
  • Enforce food safety, hygiene, and health and safety regulations in all F&B areas
  • Conduct daily inspections of restaurant, bar, and service stations to ensure readiness
  • Assist in inventory control, ordering, and cost management
  • Uphold compliance with internal SOPs, licensing laws, and operational policies
Preferred Experience & Skills
  • 2–3 years in a supervisory or managerial F&B role within a high-end hospitality environment
  • Strong leadership, conflict resolution, and team-building skills
  • In-depth knowledge of F&B service, food safety practices, and operational procedures
  • Experience with hospitality systems (OpenTable, Micros, or similar)
  • Proactive approach during busy service period
Benefits:
  • Global discounted staff room rates across the group
  • 50% off Food and 25% Beverage across the group
  • Increased Annual Leave with Service
  • Friends and Family discount
  • Gym Membership Discounts*
  • Continual training and development
  • Career progression within the Group
  • Gratuities *
  • Meals on shift*
  • Bike to work scheme
  • Taxsaver for travel
  • Refer a friend scheme
  • Wellness at work events and access to wellness platform
  • Employment Assistance Programme
  • Group discounts for cinema tickets, shopping deals etc
  • Team appreciation days
  • Service recognition
  • Regular fun-filled activities and gatherings for all teams across the group
*Applicable to certain positionsDean Group owns and operates a number of hotel across Ireland, in certain instances we may feel your skills and experience may suit another role we have available. By submitting your application, you are permitting Dean Group to contact you for other opportunities within the Group#HP

Dean Group (Ireland)