Join Intact Insurance and make a difference every day.Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter.With offices in Belfast, Galway, and Dublin, we've embraced hybrid work, empowering our people to work flexibly and deliver great service to our customers every day.We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it.And, if you bring your best, then we promise to give you, our best.Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.Our employee promise represents Intact Insurance’s commitment to you in exchange for living our Values, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with usSenior Claims Handler - Fleet Motor DamageA Senior Claims Handler role involves supporting a Team Manager to achieve operational and quality targets. You will assist in the following areas: coaching & developing your team, completing Quality Assurance, implementing standards to deliver on customer service and quality excellence, payments, complaints & queries, professional and technical capabilities while also spending time in your core role.Key Responsibilities:
Assisting the Team Manager in leading and developing the team to ensure operational and quality targets are delivered.
Guiding and coaching new team members to increase professional and technical capability.
Improving customer service and quality standards.
Working closely with managers and other supervisors to effectively implement change and strategy to deliver agreed business benefits.
Assisting in quality assurance and identifying key trends.
Supporting the Team Manager to ensure all relevant aspects of CPC and MCC regulations are strictly adhered to.
Drive behaviours that: Ensure key SLAs are met within the team
Create an environment of learning and development to ensure our customers receive an informative & professional experience.
Requirements:
2 years’ + Experience in claims handling
Minimum APA qualification or working to obtain CIP in near future
Confident, enthusiastic, and professional phone manner
Ability to communicate with customers over the phone and multitask
Regulatory Requirements:
To hold or progress towards APA/CIP qualification.
If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.
Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status
