Customer Care Specialist
Kerry Group
- Listowel, Co Kerry
- Permanent
- Full-time
- Maintain professional, timely and effective communication with our customers
- Responsible for all aspects of account administration, account queries and commercial support
- Manage customer orders and requests in line with company procedures and propose improvements to procedures and processes, where possible, to improve efficiency and effectiveness
- Resolve service issues where possible by clarifying customer complaints, determining cause and seeking solutions and seeking support and escalating appropriately to Lead / Supervisor / Manager
- Develop and maintain strong relationships with all customers by effectively managing customer accounts
- Maintain up-to-date knowledge of products, customers, processes and suppliers
- Build strong relationships with the rest of the supply chain and all departments including the commercial team, work effectively with your Supervisor / Manager to improve the service to the customer
- Support the gathering of information to assist the implementation of improvements
- Remain fully flexible to meet business requirements and demands
- Excellent communication and interpersonal skills
- The ability to integrate and work effectively with others in a changing environment
- High level of attention to detail and strong organisational, analytical, problem solving and administrative skills
- A team player
- A strong desire for continuous learning and a desire to grow professionally