Technical Support Engineer ( with German, French, Italian, Spanish, Dutch or a Nordic language)
Coupa Software
- Dublin
- Permanent
- Full-time
- Answer 'how to' technical and application configuration questions to our enterprise customers
- Assist in troubleshooting 1st and 2nd level technical issues
- Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers' success
- Be responsible for customer production environments
- Build 'knowledge articles' in Coupa's knowledge base for customers' use
- Excellent written and verbal communication skills in English along with German, French, Italian, Spanish, Dutch or a Nordic language
- Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems
- Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML)
- Ability to articulate solutions to complex technical problems clearly and simply
- Experience working directly with external customers in a support environment, preferably in an enterprise software setting