Customer Service Advisor

Clonakilty, Co Cork
Permanent
Full-time

1 month ago
Apply easily

Capita Ireland is looking for a Customer Service Representative to support our team, providing fantastic customer experience on all interactions, leaving a lasting impression. To ensure that customer issues and concerns are answered efficiently and effectively, you will be supported with extensive training, so that we can help you build the knowledge and skills required to do the role.This is an Agricultural Call Centre position which it would benefit to have a general knowledge of agriculture and previous call centre experience.Job title: Customer Service AdvisorJob Description:What you’ll be doing:

Deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.
Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner.
Accurately capture data and enter it on to the relevant systems.
Respond to all contacts from both internal & external customers made via all the available channels.

What we’re looking for:

A general knowledge of agriculture
Excellent customer service skills – with the ability to communicate both clearly and effectively.
Highly effective verbal and written communication skills, including a high standard of vocabulary & grammar.
Excellent interpersonal and organisational skills – with thorough attention to detail.
Ability to work towards customer service SLA’s and KPI’s.
Computer literate (including Microsoft Suite) and data entry skills.

About Capita Customer SolutionsCapita Customer Solutions is an established leader in the customer service outsourcing market with multiple major clients in both the public and private sectors. We have a strong reputation for the reliable delivery of bespoke, high-quality and flexible solutions in the areas of: Customer Service and Sales, Credit Management, Agribusiness, Quality Assurance, Finance Processing.What’s in it for you?Don’t forget, you’re part of a network of thousands of experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.What we hope you’ll do next:Looking to discover more? Let your line manager know, then choose ‘Apply now’ to fill out our short application and send us your CV.We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at or call +44 7784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.Location: Clonakilty, IrelandTime Type: Full timeContract Type: Permanent

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