Business Systems Analyst
Kepak Group View all jobs
- Dublin
- Permanent
- Full-time
- Serve as the primary support contact for Dynamics 365 Finance & Operations.
- Troubleshoot and resolve incidents, conduct root cause analysis, and implement preventive measures.
- Provide day-to-day support to end-users, resolving queries and issues.
- Onboard new users and manage access permissions.
- Assist with workflows, templates, and automations within D365.
- Collaborate with internal developers to implement system enhancements.
- Assist with data migration and integration efforts with other business systems (e.g., Power BI, SharePoint).
- Maintain system documentation, including user guides and technical manuals.
- Work closely with cross-functional teams to align system capabilities with business needs.
- Participate in strategy meetings to improve system usage and adoption.
- Stay updated on D365 updates, best practices, and emerging technologies.
- 2+ years of experience supporting Microsoft Dynamics 365 applications.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Familiarity with modules such as Finance, SCM, CRM, or Business Central.
- Experience with Power Platform (Power BI, Power Automate) is a plus.
- Knowledge of SQL, JavaScript, or C# for basic troubleshooting.
- Experience with system integration and data migration.
- Microsoft certifications (e.g., Dynamics 365 Fundamentals) are advantageous.
- Experience with Azure integrations or cloud-based infrastructure.
- Company Pension
- Paid Maternity Leave
- Further Education support - You’ll have clear pathways for advancement, supported by continuous professional development and a range of learning opportunities
- Employee Discount Platform - All Kepak employees are entitled to access to the WrkIt platform, which offers significant discounts and cashback with hundreds of brands.
- Refer a Friend Scheme - Earn up to Get up to €500 for successfully referring a friend or family member to Kepak Group.
- Bike to Work Scheme - Purchase a bike and safety equipment through a salary sacrifice scheme which reduces your taxable income – meaning you pay less tax!
- Long Service Awards - We recognise, acknowledge and award the dedication and valuable contribution of long serving employees
- GroceryAid Employee Assistance Program - help with a wide range of topics including mental health and wellbeing support, family and relationship advice, debt management, back to work support, and counselling for all Kepak colleagues and their families.