Food and Beverage Assistant - Weekdays

• Ensuring that the customer receives the highest quality of service from you during their visit to the hotel.
• Greeting the customer when they arrive and thanking them for their custom when they leave.
• Ensuring that all preparation is completed before the food and beverage outlet opens.
• Knowing the food menu, including any specials of the day, how the dishes are cooked, and being able to recommend dishes.
• Being aware of all the allergens that may be contained in each of the dishes.
• Being confident in your ability to explain what is in each dish if requested.
• Knowing the range of drinks that are available which also includes wines.
• Throughout service, follow correct procedures as stipulated by the hotel in the service of food and beverages and in any of the food service outlets.
• Issuing receipts to all customers.
• Being aware of Food Hygiene Regulations and carry out any tasks or duties in conjunction with such regulations.
• Clean and tidy up the restaurant after service and carry out any cleaning duties as directed by your supervisor.
• Attend any training that management requires you to attend.
• Observe all Health and Safety rules and ensure the safety of yourself, guests, and work colleagues.

• Previous experience in a high volume/fast paced Food & Beverage environment is desired, but not essential.
• Passion for the hospitality industry.
• Team player with the ability to multi task and have excellent presentation skills with a fine eye for detail.
• Excellent personal presentation/grooming to represent our brand professionally at all times.
• A true people person who can deliver exceptional customer service with confidence and professionalism.
• A warm, friendly, positive and approachable personality when dealing with fellow staff and guests.
• Ability to take the initiative and demonstrate working independently while multi tasking and follow up on queries and enquires as part of a shift.
• Exceptional customer service skills, with the ability to handle customer inquiries and complaints in a professional manner
• A hard working problem solver with a can do attitude who can think outside the box.
• Excellent organisational skills and ability to multi task and prioritise tasks effectively and maintain a seamless operation in particular during busy periods.
• Fluent English and excellent communication skills.
• Have full permission or hold a valid visa to work in the EU.
• Must be at least 18 years old, as the lunch service involves bartending duties.

• Company funded educational programmes.
• Shape your career path with us! Opportunity for internal career growth, progression & promotion with the GN Group nationwide.
• Advanced online training programs through our E-learning personal development platform.
• Access to GN Employee Assistance & Digital Wellbeing Program offering comprehensive support for your mental and physical health.
• Recruitment bonus through our GN refer a friend scheme.
• Excellent Employee Recognition Programme including employee of the month, long service awards, team recognition days and random treat days.
• Employee Social Events to celebrate our teams success together.
• Industry leading complimentary meals on duty and barista style coffee.
• Attractive 20% Employee discount on bar & restaurant food.
• Favourable Friends and Family discounted best available rates in our GN Hotels nationwide.
• Complimentary Gym & Pool Membership: Stay fit and healthy with free access, plus a discounted rate for a family member.
• Save money and be healthy with our Bike to work scheme.
• Xmas savings club.
• On site free parking.
• Uniform provided.

Great National Ballykisteen Golf Hotel