Aftersales Booking Advisor

Dublin
Permanent
Full-time

2 hours ago

Job DetailsMSL Motor Group, a family-owned business since 1959, is dedicated to our employees' growth through exceptional training and development programs. We take immense pride in the talented team we have established and continue to expand. At MSL Motor Group, we offer not just a job but a long-term career. Our team of over 250 employees thrives in a positive working environment, benefiting from continuous development, opportunities for progression, and competitive remuneration packages.MSL Service Centre North Dublin, part of MSL Motor Group, is a dynamic after-sales dealership, representing multiple leading brands and delivering exceptional aftersales service to our valued customers. In our state-of-the-art aftersales facility, the aim of our enthusiastic team is to ensure that every customer experience is seamless, professional, and satisfying.Are you passionate about luxury cars and exceptional customer service?
If so, we have the perfect opportunity for you.Position: Aftersales Booking Advisor
Location: MSL Service Centre, North DublinWhat’s in it for you?

Competitive salary and bonus structure
Great working hours, ranging between 8.00am to 6.00pm, Monday to Saturday
Fast paced and friendly team environment
Full training and development
Modern offices with excellent facilities
Onsite car parking
VHI Employee Assistance Program, Flu Vaccine, Eye Test, Cycle to work scheme
PRSA Company contributions

Main duties and responsibilities include:

Handle inbound and outbound calls from customers wishing to book service or repair work
Establish a clear understanding of any symptom or problem the customer has with their vehicle and the work to be carried out
Determine workshop availability using the booking system
Liaise with our service advisers regarding specific job info and any other queries
Contacting customers after they have taken delivery of their vehicle to discuss their level of satisfaction
Completing customer satisfaction follow up’s, upon completion of surveys following completed work
Capturing, recording and updating customer details in our Keyloop DMS and supporting technologies
Contacting customers to inform them about product launches, new car information, test drive campaigns and used car sales etc.
Updating the CRM system with leads and relevant information gathered
Handle customer complaints and escalate as required
Recording various dates for service, NCT, seasonal reminders etc. in the DMS and following up with customers at the appropriate time via telephone (this function will be supported by direct mail reminders)
Report writing and various ad hoc administrative duties

The successful candidate will ideally:

Have previous experience in a similar role
Be from a motor industry background and have technical knowledge
Possess excellent administration and IT skills
Have experience with the Keyloop DMS
Exceed our customers’ expectations in terms of customer service
Possess excellent telephone skills
Exhibit excellent communication and interpersonal skills
Be efficient, with good organisational skills and attention to detail
Have the ability to work on their own initiative; multitask and meet deadlines
Work well as part of a team
Be flexible, with the ability to learn and think quickly
Display a positive, enthusiastic, can-do attitude

If you are ready to take your career to the next level and you meet the above criteria, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae.

MSL Motor Group

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