SGS - Customer Service Advisor
SGS
- Galway
- Contract
- Full-time
- Answer incoming customer phone calls and take appropriate action for each call
- Strict adherence to Scripts, Standard Operating Procedures and Data Protection Guidelines
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires escalation
- Input data into the company host platform to keep each customer record updated
- Routing inbound calls to the appropriate resources
- Completing call notes as necessary in a clear and concise manner
- Obtaining and evaluating all relevant data to handle complaints and inquiries
- General administration, communicating and coordinating with internal department
- Requires at least 1 year's customer service experience
- Strong Computer Skills & general PC Proficiency
- Excellent attention to detail
- Excellent communication and people skills vital to this role
- Ability to work on own initiave or in a proactive manner as part of a team
- Strong Team Player Skills
- Strong Learning Capabilities
- Strong customer service focus and experience
- Fluency in both written and spoken English - excellent documentation skills required
- Initiative and excellent problem-solving ability in a fast-paced environment
- Candidate should be pro-active and possess excellent organisation skills
- Irish Speaker an advantage
- Comprehensive training programme
- Comprehensive continued professional development programme
- Progression Opportunities
- Annual Tax Saver Tickets for Rail, Bus and Luas
- Bike to Work Scheme
- Employee Assistance Program
- Digital Wellness Platform
- Pension