Duty Manager
Klarent Hospitality View all jobs
- Northside Dublin
- Permanent
- Full-time
- £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C's apply
- Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities - “Hotel specific”
- Free Car Parking - “Hotel specific”
- Stays in our hotels at discounted prices or
- Even free stays in our hotels as one of our rewards & recognition incentives,
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships - T&C's apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
- Pension enrolment
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team, and can lead from the front
- Calm, efficient and the ability to work well under pressure
- A passion for delivering exceptional levels of guest service
- Ambitious and hard working
- Calm, efficient and the ability to work well under pressure
- Exceptional communication skills and excellent grooming standards
- Ability to work morning, afternoon/evening, and weekends
- Deliver exceptional customer experiences all the time
- Is the Duty Manager role for you for you, do you have you the skill set and experience to take on this role? Then what's stopping you?
- As Duty Manager, you will work closely with guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby
- A Duty Manager is responsible for managing the first impressions of our guests
- Engage Guests in conversation and provide general assistance
- Manage, record, and resolve promptly all guest complaints
- Meet and greet VIP guests and major corporate clients upon arrival
- Coordinate the services and special facilities provided to long-stay guests
- Understand all credit procedures and ensure they are applied
- Stay current with all hotel products, services, policies, and emergency procedures
- Monitor guest satisfaction reports and implement actions to improve results
- Handle, record and follow through with management issues or emergencies that arise
- Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.