Accounts Receivable Analyst

DocuSign

  • Ireland
  • Permanent
  • Full-time
  • 14 days ago
Job Description:Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).What you'll doDocusign is looking for an experienced collections specialist to join our EMEA collections team. The role requires someone who is organised, has a customer service perspective, is highly motivated and results orientated. In addition, this is a fast-paced role where the ability to work through complexity with a solutions mindset is critical to success.This position is an individual contributor role reporting to the EMEA Accounts Receivable Supervisor.ResponsibilityTake responsibility for customer collections for the EMEA regionMonitor aged balances for assigned geographiesEngage with customers to collect overdue balanceWork with internal and external stakeholders to resolve issues impacting collections in a timely fashionManage refunds, account adjustments, and write offs in accordance with company policiesWork to reconcile customer accounts where necessaryMaintain detailed records of interactions with customers including follow up dates and next stepsMaintain acceptable performance against established department metrics on a consistent basisIdentify and work toward resolution of any larger scale issues which are negatively impacting customer experiencePerform other duties as assignedJob DesignationRemote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.What you bringBasic
  • 2+ years commercial collections experience including enterprise accounts
  • Experience working in fast-paced, high volume, high growth atmosphere with ability to work under pressure
Preferred
  • Experience with SalesForce
  • Self-motivated, flexible, and able to change priorities
  • Experience with Oracle or large ERP
  • Degree in business related discipline or Finance/Accounting qualification
  • German or French language skills
  • Possess a collaborative work style, whilst being equally able to operate independently
  • Ability to take direction and work as a team player
  • Professional demeanour, commitment to outstanding customer service and effective communication style
Life at DocusignWorking hereDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.AccommodationDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at .If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance.#LI-Remote #LI-CD4

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