Global Process Owner, Finance Operations
AIG
- Dublin
- Permanent
- Full-time
- Leader with proven ability to navigate through an organization to “get things done”, set strategic direction and define priorities. Effective in managing/influencing remote/virtual teams.
- Works across functional, organizational and business boundaries, ensuring the entire process delivers the desired service level standard. Often this entails client-side leadership to recommend and negotiate improvements or changes in the overall process design or systems design.
- Excellent problem solving abilities, in practical way, to balance between addressing root cause and introducing changes in fast order.
- Excited with change, and has successful track record in driving change in complex environment. Data driven and oriented, with ability to focus on key elements that drive difference.
- Provides project management and execution support for large strategic initiatives that will shape the future of Finance Operations
- Work with or temporarily in place of the Global Process Owners to help develop strategy and implement end to end process transformation roadmap for in-scope processes
- Design and work with the Regional & Business Unit Finance Leaders to implement a Continuous Improvement program as a sustained discipline and practice within Finance Operations across all locations
- Leader who embraces new ways of working and technology. Ability to identify and drive solutions to improve the end customer experience.
- Ability to drive Change Management within all levels of AIG, building buy in through listening and responding to potential concerns.
- A change agent and champion who will lead and drive change
- Invested in the development of a future state that will raise the bar on the service experience delivered to our end customers
- Collaborates and influences cross-functionally both internal and external stakeholders, including senior executives, to drive change.
- Data driven decision maker who utilizes data to direct decision making
- Participate in Operating and Steering Committees to provide timely and transparent status updates and manage delivery risks … high level of communication skills required.
- Solutions focused leader who focuses on root cause and looks across multiple processes for effective resolution and permanent improvement.
- Develop and execute plans to improve customer satisfaction and overall quality.
- Must be proactive in managing issues by anticipating the outcome of the process and ensuring all necessary steps have been taken.
- Model and coach others on Operational Excellence.
- Identify gaps and facilitate training needs within the organization.
- Experience with large complex transformations, that requires strategic thinking and ability to see through execution.
- Deep skills and experience in project management
- Keen ability to identify and implement improvement and transformation opportunities to enhance the customer experience.
- Proven leader with ability to influence and partner with internal and external stakeholders to deliver on Transformation and Continuous Improvement vision and objectives
- Demonstrated track record of delivering exceptional results, with an ability to speak to process improvements and specific results achieved.
- Metric oriented, with a track record of delivering value add solutions.
- Excellent written and oral communication skills with internal and external stakeholders.
- Inclusive leader who fosters a culture of diversity and inclusion
- BA/BS degree required.
- MBA/MS/Professional degree preferred.
- Strategic thinker with experience and a passion for driving results.
- Self-starter that is comfortable working in a dynamic program environment that includes a degree of ambiguity. Willing to dive in as part of the team to get the job done.
- Analytical, creative thinking combined with quantitative and relationship building skills.
- Ability to analyze data, determines root cause, and provides and/or develops an appropriate solution for resolution.
- Demonstrated experience managing multiple and competing priorities.
- Proactive problem-solving ability with solutions oriented attitude.
- Ability to work independently within a team environment and make decisions while considering client requirements.
- Ability to travel on occasion as needed.