Job Description:GP Practice Manager Ennis Co ClareThe role of Practice Manager involves the smooth and efficient running of a busy GP Practice, overseeing the day-to-day running of the business, with responsibility for effectiveness in the areas of people management, patient experience, financial performance, and operational efficiencies.Contract: Permanent, Full TimeHours: 40 hours per weekWorking Pattern: Monday to Friday (08:30 am - 5:30 pm) flexibleLocation: Ennis Co ClareStart Date: As soon as possibleBenefits of working with Centric Health:1. Pension: The company will match a 5% employee contribution every month.2. Access to our Employee Assistance Programme to speak to an independent trusted advisor regarding any personal issues or challenges.3. Sick Leave: Upon completion of your probation, the Company will pay a basic salary totalling a maximum of 2 weeks of your contracted hours.4. GP Visits: All Centric employees plus immediate family are eligible for discounted GP visits, in our Centric Health Practices.5. Birthday Day Off6. Maternity Leave7. Paternity Leave8. Flexible WorkingThe successful candidates will be responsible for, but not limited to the following:Patient Journey & Experience1. Maintain a culture of patient and customer care and ensure an ongoing focus on improving the quality of the patient experience.2. Oversee the bookings process and ensure the highest level of communication and professionalism3. Working alongside the Regional Manager to develop and improve the patient journey4. Deal with patient complaints and feedback and escalate where necessary.Our People - Leadership and Development of the Team1. Directly manage, develop, and motivate staff, with the aim of building an effective and engaged team2. Provide leadership to the team, through regular meetings, objective setting, and effective communication3. Identify and appointment of new staff as required in line with policy.4. Induct new staff, clinicians, and locums into practice processes5. Manage admin roster, doctor, and nurse sessions to ensure adequate cover and monitor / adjust in line with seasonal requirementsEnsure compliance with proper conditions of employment, including current employment legislation and recognised good practices.Business & Operational Functions· Responsible for general office management and providing reception cover if necessary.· Responsible for supplies, both medical and administrative.· Ensure compliance with all statutory and legal regulations. Maximise the use of IT systems (and develop procedures to ensure the effective running of the practice information systems).· Implement company policies and procedures and introduce systems and workflows where relevant to support such policiesFinancial· Manage the day-to-day financial function of the practice, ensuring that daily sales and takings are reconciled, carry out bank lodgements in line with policy, manage petty cash, and approve all suppliers.· In conjunction with finance and the operations team, participate in discussions regarding bank reconciliation, cash flow forecasts, and income (fees and allowances and maximise private income), and expenditure plans.· Manage GMS patients, new, transfer, and nursing homes to ensure all GMS payments are paid.· Providing ad hoc reports or practice information to the finance team or regional manager when requiredPosition Requirements:1. Previous management experience in a medical or dental practice or other relevant management experience is desirable2. Senior administrator experience3. Have strong people management skills and have led and managed a team.4. Have strong business development acumen and have worked in commercial roles managing people and budgets5. Flexible attitude to changing work practicesKey Skills:Patient FocusThe ability to remain calm, professional, and polite in dealing with our patients and colleaguesPersonal Integrity· Be professional in your approach to your work· Be honest and reliable· Be trustworthy and respectfulTeamwork· Build and maintain good relationships with all colleagues· Be willing to take on jobs to balance the team workload· Aim to communicate well with people at all levelsManaging Change· Welcome and embrace change, with a positive attitudeDevelop yourself and others· Be motivated to learn and develop· Support, encourage, and motivate others· Coach, guide, and give constructive feedback to othersKey Experience:· Excellent written and spoken English is a requirement for this roleCentric Health is an equal opportunity employer committed to diverse and inclusive workforce.
