Switchboard Operator

• Previous experience in guest communications or front office role within a hotel desirable
• Excellent people skills.
• Strong organizational skills with high attention to detail.
• A good understanding of hotel operation.
• Excellent communication skills with excellent spoken & written English.
• Knowledge of booking and POS system a strong advantage.
• Shift work and flexibility is required in this position.

• Answer and direct all internal and external calls and emails promptly and professionally.
• Provide accurate information about hotel services, facilities and local attractions
• Record and relay messages efficiently to the appropriate staff or departments, ensuring accuracy and confidentiality at all times.
• Handle guest request and follow up to ensure satisfaction.
• Coordinate wake up calls and assist with emergency communication procedures.
• Maintain a courteous, calm and helpful manner at all times.
• Support Guest relations and the Front office team.
• Supports the Front Office leadership by compiling reports.

• To be part of Accor’s large global hospitality network.
• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Learning and development opportunities.
• Refer a friend bonus €250.
• Employee Assistance Programme.
• Strong team focus and team atmosphere.
• Meals and uniform are provided.
• Free parking.
• Team-building and social events organised throughout the year in line with our successful Awards and Recognition Scheme.
• Training is provided both on-the-job and through organised training seminars with both internal and external trainers.

Fairmont